Oracle ZFS Storage Appliance: Supportbundle Disappears after the Upload Failed or Cancelled

Asset ID:	1-72-2096849.1
Update Date:	2018-01-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2096849.1 : Oracle ZFS Storage Appliance: Supportbundle Disappears after the Upload Failed or Cancelled

Related Items


Sun ZFS Storage 7420
 Sun Storage 7110 Unified Storage System
 Oracle ZFS Storage ZS3-2
 Sun Storage 7210 Unified Storage System
 Oracle ZFS Storage ZS4-4
 Sun Storage 7410 Unified Storage System
 Sun ZFS Storage 7120
 Sun Storage 7310 Unified Storage System
 Oracle ZFS Storage ZS3-4
 Sun ZFS Storage 7320
 Oracle ZFS Storage Appliance Racked System ZS4-4
 Oracle ZFS Storage ZS3-BA

Related Categories


PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: ZS

In this Document

Symptoms

Cause

Solution

References

Created from <SR 3-11482762661>

Applies to:

Sun ZFS Storage 7120 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

After downloading the support bundle from the BUI, it became corrupted and unable to extract.

When support bundle failed to upload or upload cancelled, the support bundle would disappear from the BUI/CLI after a short while.

Cause

This is a known issue.

When support bundle failed to upload or cancelled, it will remove itself after about 10 minutes.

If the support bundle is being download while it is removed, the support bundle would ended up corrupted.

This is due to the following bug.

BUG 21118323 - sendbundle failure/cancelled led to deletion of created bundle

Solution

Please upgrade to 2013.06.05.4.0 or later for the fix.

To workaround the issue: Download another support bundle after the upload has failed or been cancelled.

References

<BUG:21118323> - SENDBUNDLE FAILURE/CANCELLED LED TO DELETION OF CREATED BUNDLE

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