VOP - File Transfer Does Not Complete When Upgrading Drives

Asset ID:	1-72-2093470.1
Update Date:	2017-10-03
Keywords:

Solution Type Problem Resolution Sure

Solution 2093470.1 : VOP - File Transfer Does Not Complete When Upgrading Drives

Related Items


Sun StorageTek 9840C Tape Drive
 Sun StorageTek T10000B Tape Drive
 IBM LTO7 Tape Drive
 Sun StorageTek 9840A Tape Drive
 StorageTek T10000C Tape Drive
 Sun StorageTek 9940A Tape Drive
 HP LTO6 Tape Drive
 Sun StorageTek 9940B Tape Drive
 IBM LTO5 Tape Drive
 StorageTek T10000D Tape Drive
 Sun StorageTek 9840 Tape Drive
 HP LTO4 Tape Drive
 HP LTO5 Tape Drive
 Sun StorageTek T10000A Tape Drive
 IBM LTO4 Tape Drive
 IBM LTO6 Tape Drive
 Sun StorageTek T10000 Tape Drive
 Sun StorageTek 9840B Tape Drive
 Sun StorageTek 9840D Tape Drive

Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK T-Series Drive

In this Document

Symptoms

Cause

Solution

Applies to:

Sun StorageTek 9840A Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek 9840B Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek T10000A Tape Drive - Version All Versions to All Versions [Release All Releases]
Sun StorageTek 9840C Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek T10000B Tape Drive - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

VOP = Virtual Op Panel

Symptoms

When upgrading drives using VOP the file transfer does not complete but there is no error reported. The code load progress bar never goes away and the new code does not get loaded. It appears to the user that the code load never completes. (which is indeed the case)

Cause

Having McAfee enabled on your laptop will cause this to occur. This is more common with newer laptops being used to upgrade firmware on drives using VOP.

Solution

You must disable McAfee on your laptop in order to perform/complete the drive firmware upgrades using VOP. Also please be advised that McAfee may automatically re-enable itself after about fifteen minutes so you may have to disable it multiple times depending on how many tape drives are being upgraded.

Note: You would get this issue when trying to use VOP to upgrade the firmware on the Belisarius and Dione encryption cards on those drives.

Disable McAfee means "turn off the firewall." This is typically done using the McAfee icon in the system tray.
VOP higher than 2.0 does typically work. Loading drive code to T10000A/B/C/D drives with the 2.3.1 version has been tested.

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