L700e - T10000B Drives In Library Not Displaying Information Such As Vendor, Model, Etc

Asset ID:	1-72-2082023.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2082023.1 : L700e - T10000B Drives In Library Not Displaying Information Such As Vendor, Model, Etc

Applies to:

Sun StorageTek L700e Tape Library - Version All Versions and later
Information in this document applies to any platform.

- Is the L700 currently running at this time? Yes
- Are there any service LEDs on? No
- What is the physical configuration of the library? 8 T10000b drives. 618 slots
- How many drives are in the library? 8
- What is the firmware level on the library and drives? Library firmware 3.18.02. Drive firmware all @ 1.52.203
- Why was the drive rebooted originally? new to this site. trying to get it into production
- What was going on at time of problem? getting library running for use
- Has there been any configuration or software changes recently? This is how it was running at the previous site.

Symptoms

Having issues with L700 library with T10000b drives. Upon reboot, drives no longer show information such as Vendor, Model, Serial Number, Firmware Version.
Rebooting again doesn't fix it.

This is an extract from the logs uploaded

------- DRIVE INFORMATION -------
Drive serial number :
Drive firmware rev. :
Drive vendor : ???? <----------------------------------------------
Drive Model : ????
Drive Element ID : 500
Drive Row : 1
Drive Column : 0
Drive State :
Drive Empty Tape : No Tape in
Drive Drive Put Retries : 0
Drive Get Retries : 0
Drive Mount Count : 12 Idle
Seconds : 24786
Drive In Use Stats
Minimum : 1
30 sec - 5 min : 3
5 min - 10 min : 1
10 min - 30 min : 5
30 min - 60 min : 0
Maximum : 277

Drive serial number :
Drive firmware rev. :
Drive vendor : ???? <----------------------------------
Drive Model : ????
Drive Element ID : 501
Drive Row : 3
Drive Column : 0
Drive State :
Drive Empty Tape : No Tape in Drive
Drive Put Retries : 0
Drive Get Retries : 0
Drive Mount Count : 40
Idle Seconds : 22729471
Drive In Use Stats
Minimum : 2
30 sec - 5 min : 32
5 min - 10 min : 2 1
0 min - 30 min : 0
30 min - 60 min : 3
Maximum : 227

Changes

Cause

Defective controller card.

Solution

Changed the MPCL card on the library to resolve issue.

Created from <SR 3-11741127571>

Applies to:

Sun StorageTek L700e Tape Library
1-914CU

References

<NOTE:1364929.1> - How to Collect Statistical and Error Logs From L180/ L700e, L1400 Library:ATR:1364929.1:2

Attachments

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