Sun Fire[TM] 3800, 4800, 4810, 6800, E4900, E6900: Platform.SC: ERROR: Boot Failure, ID0 not installed or ID Board Failed

Asset ID:	1-72-2077573.1
Update Date:	2017-10-11
Keywords:

Solution Type Problem Resolution Sure

Solution 2077573.1 : Sun Fire[TM] 3800, 4800, 4810, 6800, E4900, E6900: Platform.SC: ERROR: Boot Failure, ID0 not installed or ID Board Failed

Applies to:

Sun Fire E6900 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire E4900 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 6800 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 4800 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 3800 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

The SC console log show below event logs:

Oct 20 16:22:17 SC1 Platform.SC: ERROR: Boot Failure, ID0 not installed
Oct 20 16:22:18 SC1 Platform.SC: ERROR: Boot Failure, ID0 not installed
ERROR: PSU type not recognized, use A166
Oct 20 16:22:19 SC1 Platform.SC: SCC is inaccessible - please insert valid SCC

Oct 22 16:38:08 SC0 Platform.SC: Boot: ScApp 5.20.6, RTOS 46
Oct 22 16:38:12 SC0 Platform.SC: WARNING: ID0 is broken, using cached data.

ID0 indicate Power and component unknown:

SC0:SC> showboard -v

Slot Pwr Component Type State Status Domain
---- --- -------------- ----- ------ ------
SSC0 On System Controller V2 Main Passed -
SSC1 On Present Spare - -
ID0 ? Unknown board - - -

Also following messages appear:

Cannot read ID board; using MAC address from TODNVRAM

"Manufacturing record on ID board is not available. Current SC date is used."

Cause

It is possible that an Improper replacement procedure happened and the steps in the ATR has not been followed correctly.

Another possibility is an HW related issue such as DOA ID board or bent pin while inserting the ID board into centerplane.

Solution

Please engage the Oracle Support Services Team by logging an SR.

The steps in How to Replace ID Board for Sun Fire 6800, E6900 Systems (Doc ID 1501610.1) must by done with a serial session via the serial console port of the main SC.

In the worse case a new Centerplane, SC and extra ID board are needed.

Note: the ID board can only be used once, meaning that once you insert into the slot and SC does not prompt for reprogramming of the ID board
the ID board cannot be reused/reprogrammed.

The complete steps are described into Sun Fire[TM] 3800, 4800, 4810, 6800, E4900, E6900: Centerplane/ID board configuration answers (Doc ID 1011939.1)

There is no ID information for this system

Please enter System Serial Number: xxxxxxxx
Model Number: (3800, 4800, 4810, 6800)
MAC Address for domain A: (aa:bb:cc:dd:ee:ff)
Host ID for domain A: (aabbccdd)
Is this COD (Capacity on Demand) system? (Y/N):

References

<NOTE:1011939.1> - Sun Fire[TM] 3800, 4800, 4810, 6800, E4900, E6900: Centerplane/ID board configuration answers
<NOTE:1501610.1> - How to Replace ID Board for Sun Fire 6800, E6900 Systems:ATR:1501610.1:4

Attachments

This solution has no attachment