Exalogic Elastic Cloud X5-2 Hardware
 
Oracle Virtual Compute Appliance X4-2 Hardware
 
Exadata X3-2 Hardware
 
Exadata X4-2 Hardware
 
Exalogic Elastic Cloud X4-2 Hardware
 
Exalytics In-Memory Machine X4-4
 
Exadata X5-2 Hardware
 
Oracle Advanced Support Gateway Server X5-2
 
Oracle Virtual Compute Appliance X3-2 Hardware
 
Exadata X4-8 Hardware
 
Oracle Network Applications Platform
 
Exadata Database Machine X2-8
 
Zero Data Loss Recovery Appliance X5 Hardware
 
Oracle Advanced Support Gateway Server X3-2
 
Oracle Advanced Support Gateway Server X4-2
 
Exalytics In-Memory Machine X2-4
 
Exadata X3-8 Hardware
 
Oracle Database Appliance X5-2
 
Zero Data Loss Recovery Appliance X4 Hardware
 
Exadata Database Machine X2-2 Hardware
 
Oracle Database Appliance X3-2
 
Private Cloud Appliance X5-2 Hardware
 
Oracle Database Appliance X4-2
 
Oracle Database Appliance
 
Exalytics In-Memory Machine X3-4
 
Oracle Exalytics T5-8
 
SPARC SuperCluster T4-4
 
Oracle SuperCluster T5-8 Hardware
 
Exadata Database Machine V2
 
Oracle SuperCluster M6-32 Hardware
 

PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: EXADATA
 

Applies to:

Symptoms

Unrecoverable read errors that follow idle conditions with a burst of I/O activity may occur on certain disk drives.

Cause

This error condition occurs on certain 300GB, 600GB, 900GB, 1.2TB model disk drives in a variety of Oracle products.

Solution

Due to MOS display limitations, the "Applies to" and "Related Products" lists do not show all affected system models.

The following Engineered Systems models contain disk drives that are affected:

Exadata Database Machine - V2, X2-2, X2-8, X3-2, X3-8, X4-2, X4-8, X5-2

Exadata Storage Expansion - X2-2, X3-2, X4-2

Exalogic Elastic Cloud - X4-2, X5-2

Exalytics In-Memory Machine - X2-4, X3-4, T5-8, X4-4

Zero Data Loss Recovery Appliance - X4, X5

Oracle Virtual Compute Appliance - X3-2, X4-2

Private Cloud Appliance - X5-2

Oracle Database Appliance and Oracle Database Appliance - X3-2, X4-2, X5-2

Oracle Advanced Support Gateway Server - X3-2, X4-2, X5-2

Oracle Network Applications Platform

Oracle SPARC SuperCluster T4-4 and Oracle SuperCluster - T5-8, M6-32

Exadata Database Machine:

The following disks are affected in Exadata Database Machine:

Note 1: Original patches contained A7E0 and A820 which was superseded with A880 in April 2016. However due to an interaction between A880 and Exadata Storage Server Software, patches with A880 were withdrawn and replaced with A820 and a workaround to avoid the A880 issue in July 2016.  Disks already on A880 should not be downgraded. Refer to MOS Note 2162312.1 for specific details which supersedes Note 2073916.1. A new resolution for this issue - firmware A8C0 - is contained in the October 2016 release Exadata Storage Server 12c image version 12.1.2.3.3 (or later) and supersedes all prior firmware versions.

Note 2: Exadata Storage Server X5-2 Extreme Flash and Exadata Database Machine X5-8 are not affected.

Solution:

For Database nodes, the disk firmware is not included in the OS image. To install the updated firmware version, refer to MOS Note 2088888.1 for the firmware installation procedure and patch download requirements.

For Storage servers with 600GB High Performance or 1.2TB High Performance disks, additional disk scrubbing is included in Exadata Storage Server 12c image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 1.2TB High Performance disks is included in image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 600GB High Performance disks is included in image version 12.1.2.3.3 (or later) and will be automatically updated during patch installation. For details on image patches and how to apply, refer to MOS Note 888828.1. For details on firmware one-off patches available for earlier image versions, refer to MOS Note 2162312.1 for details.

Exadata Storage Expansion:

The following disks are affected in Exadata Storage Expansion:

Note 1: Original patches contained A7E0 and A820 which was superseded with A880 in April 2016. However due to an interaction between A880 and Exadata Storage Server Software, patches with A880 were withdrawn and replaced with A820 and a workaround to avoid the A880 issue in July 2016. Disks already on A880 should not be downgraded. Refer to MOS Note 2162312.1 for specific details which supersedes Note 2073916.1. A new resolution for this issue - firmware A8C0 - is contained in the October 2016 release Exadata Storage Server 12c image version 12.1.2.3.3 (or later) and supersedes all prior firmware versions.

Note 2: Exadata Storage Expansion X5-2 is not affected.

Solution:

For Storage servers with 600GB High Performance or 1.2TB High Performance disks, additional disk scrubbing is included in Exadata Storage Server 12c image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 1.2TB High Performance disks is included in image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 600GB High Performance disks is included in image version 12.1.2.3.3 (or later) and will be automatically updated during patch installation. For details on image patches and how to apply, refer to MOS Note 888828.1. For details on firmware one-off patches available for earlier image versions, refer to MOS Note 2162312.1 for details.

Exalogic Elastic Cloud X4-2 and Exalogic Elastic Cloud X5-2

The following disk in the ZFS ZS3-ES Storage Appliance component of the Exalogic system is affected:

Solution:

A ZFS appliance upgrade is provided in Exalogic PSU for January 2016. For details on this image patch and how to apply, refer to MOS Note 1314535.1.

Exalytics X2-4

The following disks are affected in Exalytics X2-4:

Exalytics X3-4

The following disks are affected in Exalytics X3-4:

Exalytics T5-8

The following disks are affected in Exalytics T5-8:

Exalytics X4-4

The following disks are affected in Exalytics X4-4:

Solution:

Exalytics does not check or update the disk firmware in the OS image. Refer to MOS Note 2077325.1 for the procedure to update disk firmware.

Zero Data Loss Recovery Appliance X4 and Zero Data Loss Recovery Appliance X5

The following disks are affected in Recovery Appliance:

Solution:

For Compute nodes, the disk firmware is not included in the OS image. To install the updated firmware version, refer to MOS Note 2088888.1 for the firmware installation procedure and patch download requirements.

Oracle Virtual Cloud Appliance X3-2

The following disk in the ZFS Storage 7320 component of the OVCA system is affected:

The following disk in the Sun Server X3-2 compute node component of the OVCA system is affected:

Solution:

To upgrade ZFS Storage 7320 appliance with new firmware:
1. Upgrade the PCA image to v2.1.1 first.  If needed, install Patch 22185511: Private Cloud Appliance release 2.1.1.
2. Manually upgrade the ZFS Storage 7320 appliance to the AK release 2013.1.4.11 following the process outlined in the "Upgrade Best Practices" white paper from the ZFS Storage Appliance team:
http://www.oracle.com/technetwork/server-storage/sun-unified-storage/documentation/best-practices-upgrading-zfssa-wp-2556078.pdf
An Oracle SR is required to obtain the unpublished patch with AK release 2013.1.4.11 - refer to MOS Note 2073735.1 for more information.

For management nodes and compute nodes, the disk firmware is not included in the OS image. Refer to MOS Note 2076843.1 for the procedure to update disk firmware.

Oracle Virtual Cloud Appliance X4-2

The following disks in the ZFS Storage ZS3-ES component of the OVCA system are affected:

The following disk in the Sun Server X4-2 compute node component of the OVCA system is affected:

Solution:

To upgrade ZFS Storage ZS3-ES appliance with new firmware:
1. Upgrade the PCA image to v2.1.1 first.  If needed, install Patch 22185511: Private Cloud Appliance release 2.1.1.
2. Manually upgrade the ZFS Storage ZS3-ES appliance to the AK release 2013.1.4.11 following the process outlined in the "Upgrade Best Practices" white paper from the ZFS Storage Appliance team:
http://www.oracle.com/technetwork/server-storage/sun-unified-storage/documentation/best-practices-upgrading-zfssa-wp-2556078.pdf
An Oracle SR is required to obtain the unpublished patch with AK release 2013.1.4.11 - refer to MOS Note 2073735.1 for more information.

For management nodes and compute nodes, the disk firmware is not included in the OS image. Refer to MOS Note 2076843.1 for the procedure to update disk firmware.

Private Cloud Appliance X5-2

The following disks in the ZFS Storage ZS3-ES component of the PCA system is affected:

The following disk in the Oracle Server X5-2 compute and management node components of the PCA system is affected:

Solution:

To upgrade ZFS Storage ZS3-ES appliance with new firmware:
1. Upgrade the PCA image to v2.1.1 first.  If needed, install Patch 22185511: Private Cloud Appliance release 2.1.1.
2. Manually upgrade the ZFS Storage ZS3-ES appliance to the AK release 2013.1.4.11 following the process outlined in the "Upgrade Best Practices" white paper from the ZFS Storage Appliance team:
http://www.oracle.com/technetwork/server-storage/sun-unified-storage/documentation/best-practices-upgrading-zfssa-wp-2556078.pdf
An Oracle SR is required to obtain the unpublished patch with AK release 2013.1.4.11 - refer to MOS Note 2073735.1 for more information.

For management nodes and compute nodes, the disk firmware is not included in the OS image. Refer to MOS Note 2076843.1 for the procedure to update disk firmware.

Oracle Database Appliance

The following disk in the ODA is affected:

Solution:

Disk firmware is updated using 'oakcli' command. The firmware fix version is included in ODA image version 12.1.2.5.0. For details on this image patch and how to apply, refer to MOS Note 888888.1.

Oracle Database Appliance X3-2 and Oracle Database Appliance X4-2

The following disks in the ODA X3-2 and X4-2 are affected:

Solution:

Disk firmware is updated using 'oakcli' command. The firmware fix version is included in ODA image version 12.1.2.5.0. For details on this image patch and how to apply, refer to MOS Note 888888.1.

Oracle Database Appliance X5-2

The following disk in the ODA X5-2 is affected:

Solution: 

Disk firmware is updated using 'oakcli' command. The firmware fix version is included in ODA image version 12.1.2.5.0. For details on this image patch and how to apply, refer to MOS Note 888888.1.

Oracle Advanced Support Gateway X3-2 and Oracle Advanced Support Gateway X4-2

The following disks in the OASG X3-2 and X4-2 are affected:

Solution:

Refer to the individual patch README's for the firmware installation procedure, following the instructions for Linux with a RAID HBA.

To obtain the A4C0 firmware please see patch 149675-06.
To obtain the A720 firmware please see patch 150940-04.

Oracle Advanced Support Gateway X5-2

The following disk in the OASG X5-2 is affected:

Solution:  

Refer to the individual patch README's for the firmware installation procedure, following the instructions for Linux with a RAID HBA.

To obtain the A720 firmware please see patch 150940-04.

Oracle Network Applications Platform

The following disk in the ZFS Storage 7320 component of the ONAP system is affected:

The following disks in the Netra Blade X3-2B component of the ONAP system is affected:

Solution:  

For the ZFS Storage 7320, refer to the following MOS Note for instructions on how to obtain the firmware fix:

Doc ID 2073735.1 Oracle ZFS Storage Appliance: 300GB, 600GB and 900GB Disk Firmware Upgrade to Address Unrecoverable Read Errors

For the blade compute components, firmware updates will be provisioned on the two management nodes and pushed out to the blades from the management nodes.

Oracle SPARC SuperCluster T4-4

The following disks in the Exadata Storage Server components of the SPARC SuperCluster T4-4 are affected:

Note 1: Original patches contained A7E0 and A820 which was superseded with A880 in April 2016. However due to an interaction between A880 and Exadata Storage Server Software, patches with A880 were withdrawn and replaced with A820 and a workaround to avoid the A880 issue in July 2016. Disks already on A880 should not be downgraded. Refer to MOS Note 2162312.1 for specific details which supersedes Note 2073916.1. A new resolution for this issue - firmware A8C0 - is contained in the October 2016 release Exadata Storage Server 12c image version 12.1.2.3.3 (or later) and supersedes all prior firmware versions.

Solution:

For Storage servers with 600GB High Performance or 1.2TB High Performance disks, additional disk scrubbing is included in Exadata Storage Server 12c image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 1.2TB High Performance disks is included in image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 600GB High Performance disks is included in image version 12.1.2.3.3 (or later) and will be automatically updated during patch installation. For details on image patches and how to apply, refer to MOS Note 888828.1. For details on firmware one-off patches available for earlier image versions, refer to MOS Note 2162312.1 for details.

For information regarding the T4-4 Compute nodes, refer to MOS Note 2070764.1.

Sparc SuperCluster T5-8

The following disks in the Exadata Storage Server components of the Sparc SuperCluster T5-8 are affected:

Note 1: Original patches contained A7E0 and A820 which was superseded with A880 in April 2016. However due to an interaction between A880 and Exadata Storage Server Software, patches with A880 were withdrawn and replaced with A820 and a workaround to avoid the A880 issue in July 2016. Disks already on A880 should not be downgraded. Refer to MOS Note 2162312.1 for specific details which supersedes Note 2073916.1. A new resolution for this issue - firmware A8C0 - is contained in the October 2016 release Exadata Storage Server 12c image version 12.1.2.3.3 (or later) and supersedes all prior firmware versions.

Note 2: Exadata Storage Server X5-2 models are not affected.

Solution:

For Storage servers with 600GB High Performance or 1.2TB High Performance disks, additional disk scrubbing is included in Exadata Storage Server 12c image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 1.2TB High Performance disks is included in image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 600GB High Performance disks is included in image version 12.1.2.3.3 (or later) and will be automatically updated during patch installation. For details on image patches and how to apply, refer to MOS Note 888828.1. For details on firmware one-off patches available for earlier image versions, refer to MOS Note 2162312.1 for details.

For information regarding the T5-8 Compute nodes, refer to MOS Note 2070764.1.

For information regarding the ZFS Storage 7320 and ZFS Storage ZS3-ES, refer to MOS Note 2073735.1.

Sparc SuperCluster M6-32

The following disks in the Exadata Storage Server components of the Sparc SuperCluster M6-32 are affected:

Note: Exadata Storage Server X5-2 models are not affected.

Solution:

For Storage servers with 1.2TB High Performance disks, additional disk scrubbing is included in Exadata Storage Server 12c image version 12.1.2.2.1 and will be automatically updated during patch installation. The firmware fix for 1.2TB High Performance disks is included in image version 12.1.2.2.1 and will be automatically updated during patch installation. For details on image patches and how to apply, refer to MOS Note 888828.1. For details on firmware one-off patches available for earlier image versions, refer to MOS Note 2073916.1 for details.

For information regarding the M6-32 Compute nodes, refer to MOS Note 2070764.1.

For information regarding the ZFS Storage ZS3-ES, refer to MOS Note 2073735.1.

References

This solution has no attachment