FS System: 300GB and 900GB Disk Firmware Upgrade to Address Unrecoverable Read Errors for FS1-2

Asset ID:	1-72-2073339.1
Update Date:	2018-04-18
Keywords:

Solution Type Problem Resolution Sure

Solution 2073339.1 : FS System: 300GB and 900GB Disk Firmware Upgrade to Address Unrecoverable Read Errors for FS1-2

Applies to:

Oracle FS1-2 Flash Storage System - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

Unrecoverable read errors may occur on certain disk drive models in the FS1-2. Affected drive models and the products which may contain them are listed below.

Drives Affected by this Issue
Product	Model	Part Number	Description	FS1-2 Package Version	Drive Firmware Version
FS1-2	H109030SESUN300G	542-0388	300GB 10000 RPM	2052-00001-060100-009700	A690
FS1-2	H109090SESUN900G	7044376	900GB 10000 RPM	2052-00002-060100-009700	A690

Changes

Cause

The vendor has determined that unrecoverable read errors may occur on certain disk drive models when a burst of I/O activity follows an extended idle period.

Solution

To apply the A720 firmware that alleviates the condition described above, follow these instructions.

NOTE: Updating drive firmware in the FS1-2 requires an outage. Drives cannot receive IO during a drive firmware upgrade.

While it is possible that Pilot HDDs and MaxRep3 HDDs could be affected by this issue, there is currently no way to address the problem in those subsystems. As such those HDDs will be replace only on failure and not subject to this firmware update. Replacement drives will have the firmware.

How to Verify Current Disk Drive Firmware

To check the Drive Enclosures, use the Oracle FS System Manager GUI or CLI (fscli) to display the drive model and firmware versions to see if they require this fix:

Oracle FS System Manager GUI:
1. Select the System Tab, Hardware then Drive Enclosures
2. Right click on the first Drive Enclosure and select View
3. In the resultant pop-up window, select the first drive under the Replaceable Unit section
4. View the details for that drive in the adjacent window to confirm the Model and Firmware Number
5. Repeat steps 3 and 4 for the remaining drives.
6. Repeat steps 2 through 5 for the remaining Drive Enclosures.
Oracle FS System Manager CLI:

C:>fscli login -u administrator -oracleFs <shared_ip_of_FS1>
Password:

Login Successful
*****************************************************
**                                                 **
** This is a company computer system with access   **
** restricted to those with proper authorization. **
** Authorized parties are restricted to those      **
** functions which have been assigned to perform   **
** work related duties. Any unauthorized access    **
** will be investigated and prosecuted to the      **
** full extent of the law. If you are not an       **
** authorized user, disconnect now.                **
**                                                 **
*****************************************************
C:\>fscli enclosure -list
/ENCLOSURE-01
/ENCLOSURE-02
/ENCLOSURE-03
C:\>fscli enclosure -list -enclosure /ENCLOSURE-01 -details
/ENCLOSURE-01
    Id                       : 5080020001474E7B
    DisplayNumber            : 1
    Comment                  :
    HardwareComponentStatus : NORMAL
    OverallFruStatus         : NORMAL
    TemperatureStatus        : NORMAL
    SerialNumber             : 1307FM4006
...
    DiskDrive
        DriveStatus          : NORMAL
        Model                : H109030SESUN300G <============== Drive Model
        SerialNumber         : 1321CAN07L
        FirmwareVersion      : A690             <============== Drive firmware version
        DriveSlot            : 0
        StorageClass         : perfdisk
        EncryptionSupported : false
        Capacity Gigabytes   : 304.7
        Bytes                : 304685419480
...
C:\>fscli enclosure -list -enclosure /ENCLOSURE-02 -details
/ENCLOSURE-02
...
C:\>fscli enclosure -list -enclosure /ENCLOSURE-03 -details
/ENCLOSURE-03
...

How to Update Disk Drive Firmware

So as not to create a new Service Request, be sure to disable Call Home before starting any firmware upgrades. See Document 1942676.1 FS System: How to Disable Call-Home to Prevent Automatic Service Request ASR Generation for details.

If one or more of the affected drives are identified, the FS1-2 must first be upgraded to R6.2.2 or later. Please see Document 1967797.1 FS System: How to Download Software and Firmware Updates for the FS1-2. Upgrade the Oracle FS System Manager software using the directions in Document 1968129.1 FS System: FS1-2 System Upgrade R6.x to R6.x Procedures. For those FS1-2 systems already running R6.2.2, the drive firmware files should already be staged.

GSS service management has decided we should publish this article even though Patch 22561674 will no longer be the correct patch. The understanding is that this article will be updated when a stable release exists. In the meantime, customers will need to open an SR anyway, and support engineers should assist customers to obtain the correct software version. All versions of 6.2.2 and beyond contain the fix.

NOTE: While upgrading the Oracle FS System Manager software does not require an outage, the drive firmware upgrade does. As such, customers may wish to consider taking a single outage. System must have a Normal status with no System Alerts prior to starting any upgrade.

With the FS1-2 running R6.2.2 or higher, upgrade the drive firmware:

Using the GUI to update Drive Enclosure drives:

Select Support tab
Select Software and Firmware in the navigation tree
From the menu bar select Actions and then Update Drive Firmware or from the main window, right click and select Update Drive Firmware
In the resultant pop-up window check all the boxes in the Install? column and then OK

NOTE: While only there are only two drives affected by this issue, it is best to take advantage of the existing outage to update all drive firmware versions. Doing so will also prepare the FS1-2 for future Enclosure add-ons will also be upgraded before they are put into production.
Confirm the upgrade will be disruptive
System will do a Cold Start

NOTE: after this initial Cold Start, the Controllers will reboot to a certain point in ConMan and then download the actual drive firmware. After which a Cold Start Failed message will appear and a second Cold Start will take place. This is normal.

Using the CLI to upgrade Drive Enclosure drives:

To confirm the drive firmware upgrades were successful, use the following table:

Drive Firmware Versions with the Fix
Product	Model	Part Number	Description	FS1-2 Package Version	Drive Firmware Version
FS1-2	H109030SESUN300G	542-0388	300GB 10000 RPM	2052-00001-060200-015700	A720
FS1-2	H109090SESUN900G	7044376	900GB 10000 RPM	2052-00002-060200-015700	A720

When all drive firmware upgrades have been completed, follow the instructions at the end of Document 1942676.1 FS System: How to Disable Call-Home to Prevent Automatic Service Request ASR Generation to re-enable call-home.

References

<NOTE:2073313.1> - Firmware Upgrade to Alleviate Unrecoverable Read Errors on Certain 300GB, 600GB, 900G, and 1.2 TB Disk Drives

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