Create New User on Oracle Switch ES1-24 results in "Internal error"

Asset ID:	1-72-2068418.1
Update Date:	2015-10-30
Keywords:

Solution Type Problem Resolution Sure

Solution 2068418.1 : Create New User on Oracle Switch ES1-24 results in "Internal error"

Applies to:

Oracle Switch ES1-24 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

When trying to create a new user

SW2 login: root
Password:

Warning: password is set to factory default.
-> version
SP firmware 3.0.16.0
SP firmware build number: 100248
SP firmware build date: Wed Jun 3 12:39:59 PDT 2015
SP firmware install date: Tue Sep 29 17:50:46 CDT 2015
SP filesystem version: 1.3.1.9 <------------------------------- Version at the time of this document creation

-> create /SP/users/testuser fs_privilege=1
Creating user...
create: Internal error <----------------------
Create failed

Cause

Internal issue on ILOM level.

Solution

Reset ILOM and SEFOS to factory defaults.

The following steps should only be done when serial console access is available to reconfigure
ILOM IP and allow remote access after setting to factory defaults.

Take a full back up so that the running and ILOM configuration can be restored. This is described in Oracle Switch ES1-24 Release 1.3.1 Product Notes .

Note the ILOM ipaddress, ipgateway and ipnetmask as this will need to be manually added after resetting to factory default in order to proceed with restoring the saved backup

->show /SP/network <-----Save this output

To reset Oracle ILOM configuration to factory defaults:

->set /SP reset_to_defaults=all

To use SEFOS default configuration after next reset:

sefos#erase start up

Restart the switch:

-> reset /SP

Manually add the ->/SP/network settings back from the serial cli

Example:

   -> set /SP/network/ pendingipaddress=10.152.229.12
   Set 'pendingipaddress' to '10.152.229.12'

   -> set /SP/network/ pendingipgateway=10.152.228.1
   Set 'pendingipgateway' to '10.152.228.1'

   -> set /SP/network/ pendingipnetmask=255.255.254.0
   Set 'pendingipnetmask' to '255.255.254.0'

Now restore from the backup as described in Oracle Switch ES1-24 Release 1.3.1 Product Notes .

See Oracle Integrated Lights Out Manager (ILOM) 3.0 Documentation for more details.

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