Adaptec Raid Controller Utility arcconf May Report "Controller Status: Inaccessible" on Solaris x86

Asset ID:	1-72-2064238.1
Update Date:	2018-03-26
Keywords:

Solution Type Problem Resolution Sure

Solution 2064238.1 : Adaptec Raid Controller Utility arcconf May Report "Controller Status: Inaccessible" on Solaris x86

Applies to:

Sun Fire X4250 Server - Version All Versions to Not Applicable [Release All Releases to N/A]
Oracle Solaris on x86-64 (64-bit)

Symptoms

The Adaptec Disk Controller SGXPCIESAS-R-INT-Z utility arcconf may report "controller Status : Inaccessible" on Solaris x86.

For example:

#/opt/StorMan/arcconf getconfig 1

Controllers found: 1 ---------------------------------------------------------------------- Controller information ---------------------------------------------------------------------- Controller Status : Inaccessible ---------------------------------------------------------------------- Logical device information ---------------------------------------------------------------------- No logical devices configured ---------------------------------------------------------------------- Physical Device information ---------------------------------------------------------------------- Command completed successfully.

/var/log/arcerror.txt:

Mon 31Oct2016 (tz=136920796)
06:17:58.781040000 arcconf: ArcAdapter.cpp: Line #: 1181
StorLib::getSystemConfig()
ArcSystem::buildChildren(Ret & retOUT)
ArcAdapter::buildChildren(Ret &retOUT)
*** Busy: !isFsaOpen() ***
Mon 31Oct2016 (tz=136920796)
06:25:55.207065000 arcconf: ArcAdapter.cpp: Line #: 1066
StorLib::getSystemConfig()
ArcSystem::buildChildren(Ret & retOUT)
ArcAdapter::ArcAdapter(FSA_ADAPTER_ENUM_INFO *, ...)
*** FSA API Error: FsaOpenAdapter2A() fsaStatus=473 ***

Changes

Sun Fire X4250 Server;

Oracle Solaris 10 1/13 s10x_u11wos_24a X86
Copyright (c) 1983, 2013, Oracle and/or its affiliates. All rights reserved.
Assembled 17 January 2013

# modinfo |grep aac
40 fffffffff78f0000 eea8 236 1 aac (AAC Driver 2.2.4)

#which arcconf
/opt/StorMan//arcconf

#pkginfo -l StorMan

PKGINST: StorMan
NAME: Sun StorageTek RAID Manager
CATEGORY: application
ARCH: i386
VERSION: 6.40 (17557)
BASEDIR: /
VENDOR: Sun
DESC: Sun StorageTek RAID Manager for Sun Solaris 10 (i386)
PSTAMP: Sat Nov 14 12:35:41 2009

INSTDATE: Aug 11 2014 05:49
STATUS: completely installed
FILES: 403 installed pathnames
11 directories
392 executables
45211 blocks used (approx)

Hardware Configuration;

PCIe Slot 0 == available

PCIe Slot 1 == PCI Express - Dual Ultra-320 SCSI Controller.

PCIe Slot 2 == available

PCIe Slot 3 == Adaptec RAID Controller SGXPCIESAS-R-INT-Z.

PCIe Slot 4 == available

PCIe Slot 5 == available

Cause

The arcconf utility may report "Controller Status : Inaccessible" under Solaris X86 due to accessing other populated PCIe add-on card (e.g. pn:375-3357 card at PCIe slot 1 and pn:375-3536 at PCIe slot3).

Solution

Workaround:

Mount Linux LiveCD image of your choice over ILOM JavaRconsole and use Linux binary of arcconf utiltily from Sun StorageTek* RAID Manager for Linux* 64-bit.zip.

Downloads:

Downloads for Sun StorageTek* SAS RAID HBA, Internal, SGXPCIESAS-R-INT-Z.

Example:

Mount Ubuntu LiveCD environment over ILOM JavaRconsole and boot the affected Server into LiveCD and enable ssh.

Then copy Linux arcconf binary from Sun StorageTek* RAID Manager for Linux* 64-bit.zip to /tmp on affected server.

Make sure libstdc++5 is available and then run the arcconf commands of your choice, e.g. "/tmp/arcconf getconfig 1" to get disk/volume status information as needed.

Note:

Due ILOM 3.x limitation please make sure you are using Java 1.6. Because older versions of Oracle ILOM Remote Console do not run on Java version 7u40 and later.

For additional information please refer to MOS document:
Older versions of Oracle ILOM Remote Console do not run on Java version 7u40 and later (Doc ID 1613164.1)

References

<NOTE:1537188.1> - Replacing a drive on 8-Port SAS ADAPTEC RAID HBA (COUGAR) that has not been explicitly failed by the system
<NOTE:1392236.1> - How to Import Existing Configuration and Check/Update Firmware When Replacing Adaptec/Sun StorageTek 3Gbps SAS RAID HBA SGXPCIESAS-R-INT-Z(Cougar)
<NOTE:1613164.1> - Older versions of Oracle ILOM Remote Console do not run on Java version 7u40 and later
<BUG:19420402> - COUGAR, ARCCONF GETCONFIG 1 REPORTING CONTROLLER STATUS INACESSIBLE.

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