| Asset ID: |
1-72-2063882.1 |
| Update Date: | 2017-05-09 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2063882.1
:
Server Crash with ereport.cpu.generic-sparc.gchip-uc FMA showing SUN4V-8002-HR
| Related Items |
- SPARC T4-1
- SPARC T4-4
- SPARC T4-2
|
| Related Categories |
- PLA-Support>Sun Systems>SPARC>CMT>SN-SPARC: T4
|
In this Document
Created from <SR 3-11473597271>
Applies to:
SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)
Oracle Solaris on SPARC (32-bit)
Symptoms
Customer reports the server crashed for no reason
Cause
CPU chip has uncorrectable errors.
ereport.cpu.generic-sparc.gchip-uc
Description
generic chip-level processor uncorrectable error
--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Oct 03 08:29:28 0e9430fa-9040-ca7b-a2f4-cbfcb114e9b9 SUN4V-8002-HR Critical
Host : am1pscig34
Platform : ORCL,SPARC-T4-4 Chassis_id : 1239BDY089
Product_sn : 1239BDY089
Fault class : fault.cpu.generic-sparc.chip-uc
Affects : hc://:product-id=ORCL,SPARC-T4-4:product-sn=1239BDY089:server-id=am1pscig34:chassis-id=1239BDY089:serial=6ea375c60c07d02e339/chassis=0/cpuboard=1/chip=2
faulted and taken out of service
FRU : "/SYS/PM1" (hc://:product-id=ORCL,SPARC-T4-4:product-sn=1239BDY089:server-id=am1pscig34:chassis-id=1239BDY089:serial=465769T+1231L909R0:part=7051795:revision=01/chassis=0/cpuboard=1)
faulty
Serial ID. : 465769T+1231L909R0
6ea375c60c07d02e339
Description : This chip has encountered a chip-level uncorrectable error.
Response : The system will attempt to retire all strands in this chip.
Impact : System performance may be affected.
Action : Use 'fmadm faulty' to provide a more detailed view of this event.
Please refer to the associated reference document at
http://sun.com/msg/SUN4V-8002-HR for the latest service
procedures and policies regarding this diagnosis.
Also there are several ereports for uncorrectable chip errors.
2015-10-03/07:58:28 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:06 ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:11 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:11 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:11 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12 ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:13 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:13 ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:13 ereport.cpu.generic-sparc.l2data-uc@/HOST
Solution
T4-4: Replace Processor module affected
T4-1 or T4-2: Replace the motherboard
References
<NOTE:1019720.1> - How to Replace the Motherboard or Service Processor in a Logical Domain (LDom) Environment
Attachments
This solution has no attachment
