SL8500 - CAP In New ACS Not Available Per HSC

Asset ID:	1-72-2060934.1
Update Date:	2017-09-21
Keywords:

Solution Type Problem Resolution Sure

Solution 2060934.1 : SL8500 - CAP In New ACS Not Available Per HSC

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Problem Summary:

CAP is fully functional using SLConsole. But HSC reporting CAP not installed when varying CAP online.

SL8500 log analysis - log snapshot showing 2 CAPs configured within library.

Address Serial # FRU Info State Type codeMismatch libCommunicationFail
1,2,55,1,0 HBB 74021911 HBB 74021911 Ready cap false false
1,2,55,2,0 HBB 74023206 HBB 74023206 Ready cap false false

CAPs responding to audits... indicating its functional within library.
2015-09-18T23:50:58.371 trace 1.2.55.1.0 3813 "Device status ok", status=ok device=cap AuditDaemon root default -1060501
2015-09-18T23:50:58.435 info 1.2.55.1.0 3855 "Cap door closed", reserver=default hostName=0 AuditDaemon root default -1060501
2015-09-18T23:51:07.579 trace 1.2.55.2.0 3813 "Device status ok", status=ok device=cap AuditDaemon root default -1060601
2015-09-18T23:51:07.643 info 1.2.55.2.0 3855 "Cap door closed", reserver=default hostName=0 AuditDaemon root default -1060601
2015-09-18T23:58:24.634 trace 1.0.0.0.0 3804 "Request started", parameters="client=localhost, verifyOnly=true" changeCapLoc root default 171001

Log analysis from HSC trace.

For this customer, there are two installed and operational CAPs in ACS 00. Below are the CAP status commands and responses from the library:

"2015/09/19_16:17:40.858578",SLS0 ,"C801",LIWRT,"00A6",009C4A60, , ,"ACSID=00"
"2015/09/19_16:17:40.858581",SLS0 ,"C802",LIWRT,"00F0",009C4A60, , ," "
"2015/09/19_16:17:40.858582",SLS0 ,"C802",LIWRT,"00F0",009C4A60, , ,"IP_addr=171.74.35.2 "
"2015/09/19_16:17:40.858586",SLS0 ,"C802",LIWRT,"00F0",009C4A60, , ," "
"2015/09/19_16:17:40.858620",SLS0 ,"C803",LIWRT,"0224",009C4A60, , ,"ISSUE LMU WRITE REQUEST"
"2015/09/19_16:17:40.858622",SLS0 ,"6593",LWRT ,"01F4",009C4A60, , ,"WRITSOCK Entered"
"2015/09/19_16:17:40.858708",SLS0 ,"6595",LWRT ,"0366",009C4A60, 000, CAP_STATUS,"<03100001001B(01701093251ZE0100)> "
"2015/09/19_16:17:40.858710",SLS0 ,"6594",LWRT ,"05DC",009C4A60, , ,"WRITSOCK Exited"
...
"2015/09/19_16:17:41.578966",SLS0 ,"6542",LRED ,"0252",009C4A60, , ,"READSOCK Entered"
"2015/09/19_16:17:41.579069",SLS0 ,"654A",LRED ,"0408",009C4A60, , ,"<05400001347B(04001093253ZE010200000011039000038001301)>"
"2015/09/19_16:17:41.579071",SLS0 ,"6540",LRED ,"072A",009C4A60, 000, CAP_STATUS_RESP ," <05400001347B(04001093253ZE010

"2015/09/19_16:17:41.601929",SLS0 ,"C801",LIWRT,"00A6",009C48C8, , ,"ACSID=00"
"2015/09/19_16:17:41.601932",SLS0 ,"C802",LIWRT,"00F0",009C48C8, , ," "
"2015/09/19_16:17:41.601933",SLS0 ,"C802",LIWRT,"00F0",009C48C8, , ,"IP_addr=171.74.35.130 "
"2015/09/19_16:17:41.601936",SLS0 ,"C802",LIWRT,"00F0",009C48C8, , ," "
"2015/09/19_16:17:41.601938",SLS0 ,"C803",LIWRT,"0224",009C48C8, , ,"ISSUE LMU WRITE REQUEST"
"2015/09/19_16:17:41.601940",SLS0 ,"6593",LWRT ,"01F4",009C48C8, , ,"WRITSOCK Entered"
"2015/09/19_16:17:41.602065",SLS0 ,"6595",LWRT ,"0366",009C48C8, 000, CAP_STATUS,"<03100001002B(01701094251ZE0101)> "
"2015/09/19_16:17:41.602066",SLS0 ,"6594",LWRT ,"05DC",009C48C8, , ,"WRITSOCK Exited"
...
"2015/09/19_16:17:42.172213",SLS0 ,"6542",LRED ,"0252",009C48C8, , ,"READSOCK Entered"
"2015/09/19_16:17:42.172275",SLS0 ,"654A",LRED ,"0408",009C48C8, , ,"<05400001348B(04001094253ZE010200000011039000038001301)>"
"2015/09/19_16:17:42.172277",SLS0 ,"6540",LRED ,"072A",009C48C8, 000, CAP_STATUS_RESP ," <05400001348B(04001094253ZE010

In both cases, the library returned the status 0,1:

0 - Library is not partitioned, and the CAP is installed.
1 - CAP operational, YES.

However, for ACS 01:

"2015/09/19_16:17:41.772460",SLS0 ,"C801",LIWRT,"00A6",009C3430, , ,"ACSID=01"
"2015/09/19_16:17:41.772461",SLS0 ,"C801",LIWRT,"00A6",009C3430, , ," "
"2015/09/19_16:17:41.772463",SLS0 ,"C802",LIWRT,"00F0",009C3430, , ," "
"2015/09/19_16:17:41.772464",SLS0 ,"C802",LIWRT,"00F0",009C3430, , ,"IP_addr=171.74.35.6 "
"2015/09/19_16:17:41.772466",SLS0 ,"C802",LIWRT,"00F0",009C3430, , ," "
"2015/09/19_16:17:41.772467",SLS0 ,"C802",LIWRT,"00F0",009C3430, , ," "
"2015/09/19_16:17:41.772469",SLS0 ,"C803",LIWRT,"0224",009C3430, , ,"ISSUE LMU WRITE REQUEST"
"2015/09/19_16:17:41.772471",SLS0 ,"6593",LWRT ,"01F4",009C3430, , ,"WRITSOCK Entered"
"2015/09/19_16:17:41.772587",SLS0 ,"6595",LWRT ,"0366",009C3430, 000, CAP_STATUS,"<03100001101B(01701090251ZE0100)> "
...
"2015/09/19_16:17:42.066820",SLS0 ,"654A",LRED ,"0408",009C3430, , ,"<05400001609B(04001090253ZE420200000021000000000000000)>"
"2015/09/19_16:17:42.066856",SLS0 ,"6540",LRED ,"072A",009C3430, 000, CAP_STATUS_RESP ," <05400001609B(04001090253ZE420

"2015/09/19_16:17:42.079853",SLS0 ,"C801",LIWRT,"00A6",009C3210, , ,"ACSID=01"
"2015/09/19_16:17:42.079854",SLS0 ,"C801",LIWRT,"00A6",009C3210, , ," "
"2015/09/19_16:17:42.079856",SLS0 ,"C802",LIWRT,"00F0",009C3210, , ," "
"2015/09/19_16:17:42.079857",SLS0 ,"C802",LIWRT,"00F0",009C3210, , ,"IP_addr=171.74.35.134 "
"2015/09/19_16:17:42.079859",SLS0 ,"C802",LIWRT,"00F0",009C3210, , ," "
"2015/09/19_16:17:42.079860",SLS0 ,"C802",LIWRT,"00F0",009C3210, , ," "
"2015/09/19_16:17:42.079862",SLS0 ,"C803",LIWRT,"0224",009C3210, , ,"ISSUE LMU WRITE REQUEST"
"2015/09/19_16:17:42.079864",SLS0 ,"6593",LWRT ,"01F4",009C3210, , ,"WRITSOCK Entered"
"2015/09/19_16:17:42.079987",SLS0 ,"6595",LWRT ,"0366",009C3210, 000, CAP_STATUS,"<03100001102B(01701091251ZE0101)> "
...
"2015/09/19_16:17:42.391453",SLS0 ,"654A",LRED ,"0408",009C3210, , ,"<05400001610B(04001091253ZE420200000021000000000000000)>"
"2015/09/19_16:17:42.391488",SLS0 ,"6540",LRED ,"072A",009C3210, 000, CAP_STATUS_RESP ," <05400001610B(04001091253ZE420

The library returned the status 4,2

4 - CAP not installed
2 - CAP operational, NO.

Changes

Customer installed new library to existing ACS.

Cause

CAP signal not present from HBZ to HBC

Solution

Refer to "Current SL8500 Cable Diagrams_10-2013.pdf", attached to this article.

Check for continuity from J754 to J503, pn 3138441

Check for continuity from J503 to J502 on HBN.

Check for continuity from P502 to P406 and P407, pn 4196068 ribbon cable

Check for continuity from J406 and J407 to J405 and J404, pn 4196164 ribbon cable

Check for continuity from P405 and P404 to J207, pn 4196068 ribbon cable

Cable Assembly part numbers:

419606801 Cable Assembly, HNB to HBX (CIM)

419616401 Cable Assembly, HNB to HBX (RIM)

419616801 Cable Assembly, Jumper, HBN to HBX, Expansion Module

Attachments

This solution has no attachment