Oracle ZFS Storage Appliance: The device configuration for JBOD 'xxxxxxxxxxxx' is invalid

Asset ID:	1-72-2042934.1
Update Date:	2018-05-10
Keywords:

Solution Type Problem Resolution Sure

Solution 2042934.1 : Oracle ZFS Storage Appliance: The device configuration for JBOD 'xxxxxxxxxxxx' is invalid

Applies to:

Oracle ZFS Storage ZS3-BA - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS4-4 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7420 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

A ZS3-4 unit that has 12 shelves but shows a problem with a mysterious '13th' shelf.

This is causing an upgrade to later F/W to fail.

The '13th' chassis does not list as a serial numbered device, but as the WWN number of one of the IOMs.

Changes

None

Cause

This is an example of what can be seen in the hardware configuration list of the CLI:

chassis-013 50800200019f00d0 faulted Oracle Oracle Storage DE2-24P 50800200019f00d0 --

disk-000 HDD 0 ok HITACHI H109090SESUN900G 001426A3UTLF KXH3UTLF 10000
disk-001 HDD 1 ok HITACHI H109090SESUN900G 001426A3TWXF KXH3TWXF 10000
disk-002 HDD 2 ok HITACHI H109090SESUN900G 001426A4028F KXH4028F 10000
disk-003 HDD 3 ok HITACHI H109090SESUN900G 001426A3V0KF KXH3V0KF 10000
disk-004 HDD 4 ok HITACHI H109090SESUN900G 001426A3VAYF KXH3VAYF 10000
disk-005 HDD 5 ok HITACHI H109090SESUN900G 001426A2DS9F KXH2DS9F 10000
disk-006 HDD 6 ok HITACHI H109090SESUN900G 001426A3S6UF KXH3S6UF 10000
disk-007 HDD 7 ok HITACHI H109090SESUN900G 001426A46BBF KXH46BBF 10000
disk-008 HDD 8 ok HITACHI H109090SESUN900G 001426A3USPF KXH3USPF 10000
disk-009 HDD 9 ok HITACHI H109090SESUN900G 001426A3XRMF KXH3XRMF 10000
disk-010 HDD 10 ok HITACHI H109090SESUN900G 001426A48AMF KXH48AMF 10000
disk-011 HDD 11 ok HITACHI H109090SESUN900G 001426A4448F KXH4448F 10000
disk-012 HDD 12 ok HITACHI H109090SESUN900G 001426A22N7F KXH22N7F 10000
disk-013 HDD 13 ok HITACHI H109090SESUN900G 001426A47VPF KXH47VPF 10000
disk-014 HDD 14 ok HITACHI H109090SESUN900G 001426A475GF KXH475GF 10000
disk-015 HDD 15 ok HITACHI H109090SESUN900G 001426A3Z9KF KXH3Z9KF 10000
disk-016 HDD 16 ok HITACHI H109090SESUN900G 001426A4DAKF KXH4DAKF 10000
disk-017 HDD 17 ok HITACHI H109090SESUN900G 001426A4D6RF KXH4D6RF 10000
disk-018 HDD 18 ok HITACHI H109090SESUN900G 001426A4JBWF KXH4JBWF 10000
disk-019 HDD 19 ok HITACHI H109090SESUN900G 001426A45N5F KXH45N5F 10000
disk-020 HDD 20 ok STEC Z16IZF2EUSUN73G STM00019B053 --
disk-021 HDD 21 ok STEC Z16IZF2EUSUN73G STM00019AFE3 --
disk-022 HDD 22 ok STEC Z16IZF2EUSUN73G STM00019B01B --
disk-023 HDD 23 ok STEC Z16IZF2EUSUN73G STM00019B05B --
fan-000 FAN 00 ok Oracle - unknown
fan-001 FAN 01 ok Oracle - unknown
fan-002 FAN 02 ok Oracle - unknown
fan-003 FAN 03 ok Oracle - unknown
psu-000 PSU 00 ok Oracle unknown unknown
psu-001 PSU 01 ok Oracle unknown unknown
slot-000 IOM 00 ok Oracle unknown unknown
slot-001 IOM 01 ok Oracle unknown unknown

Solution

In this case, the issue was caused by 'faulty' hardware and was the IOM 1 (upper) of the last 'real' JBOD that caused the "ghost" JBOD to be seen.

Once it was replaced, only the 'real' 12 shelves were seen in the CLI listing.

Checked for relevancy - 10-May-2018

References

<NOTE:166650.1> - Working Effectively With Oracle Support - Best Practices

Attachments

This solution has no attachment