HDR is Set but CSV Files are Empty

Asset ID:	1-72-2038336.1
Update Date:	2017-05-12
Keywords:

Solution Type Problem Resolution Sure

Solution 2038336.1 : HDR is Set but CSV Files are Empty

Applies to:

Acme Packet 6300 - Version S-Cz7.1.2 and later
Information in this document applies to any platform.

Symptoms

If push-receiver is set for HDR pushing and if group-setting are set such as sip-rate-per-agent or sip-rate-per-inf but no data is available in the raw CSV files.

Cause

This may be caused due to extra-method-stats being set to disabled undersip-config

Solution

To confirm this behavior, please check the output of the show sipd rate interface command.

# show sipd rate interface
11:28:46-31
Sip Interface access
Method Name    Msg Recv    Msg Sent    Req Recv    Req Sent    Resp Recv    Resp Sent
                   Rate        Rate        Rate        Rate         Rate         Rate
INVITE              0.0         0.0         0.0         0.0          0.0          0.0
ACK                 0.0         0.0         0.0         0.0          0.0          0.0
BYE                 0.0         0.0         0.0         0.0          0.0          0.0
REGISTER            0.0         0.0         0.0         0.0          0.0          0.0
REFER               0.0         0.0         0.0         0.0          0.0          0.0
UPDATE              0.0         0.0         0.0         0.0          0.0          0.0
MESSAGE             0.0         0.0         0.0         0.0          0.0          0.0
PUBLISH             0.0         0.0         0.0         0.0          0.0          0.0
OTHER               0.0         0.0         0.0         0.0          0.0          0.0

If there is no data, or the message "No Sip Interface Statistics Available", then check if 'extra-method-stats' is set to disabled. If yes, then enable it.

Session-router - > sip-config - > extra-method-stats enabled

Once these changes are made and Activated, please re-check the raw CSV files. The data should be available

References

<BUG:21111901> - WHY OUTBOUND SESSION ADMITTED IS ALWAYS EQUAL TO 'TOTAL SEIZURE IN HDR REPORT?

Attachments

This solution has no attachment