Media PlayBack Alerts Found in Logs of Session Border Controller

Asset ID:	1-72-2024828.1
Update Date:	2017-05-12
Keywords:

Solution Type Problem Resolution Sure

Solution 2024828.1 : Media PlayBack Alerts Found in Logs of Session Border Controller

Applies to:

Acme Packet 3820 - Version E-Cx6.4.0 to E-Cx6.4.0 [Release E-Cx6.0]
Information in this document applies to any platform.

Symptoms

The Administrator is not using the local media playback in their Oracle AP Session Border Controller (SBC) configuration, but has found a substantial number of alerts related to media playback.

Jun 23 08:47:23.643 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 08:49:11.895 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 08:55:34.166 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 08:57:15.141 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 08:58:02.656 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 09:00:44.451 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)
Jun 23 09:06:27.770 sipd@acme1: MINOR -- /ramdrv/spl/MediaPlayback/MediaPlayback.lua:86: attempt to index local 'msg' (a nil value)

Cause

This is an error in the MediaPlayback.lua plugin. From spl directory in error:/ramdrv/spl/MediaPlayback/MediaPlayback.lua, the private spl MediaPlayback.lua is throwing an error.

Solution

Please disable the MediaPlayback.lua plugin as follows:

spl-config

spl-options

plugins

state disabled
name MediaPlayback.1.1.spl

Please reboot the SBC to take effect the changes.

References

<BUG:21313708> - MINOR -- /RAMDRV/SPL/MEDIAPLAYBACK/MEDIAPLAYBACK.LUA:86
<BUG:19756391> - [PD00053537]LOTS OF MINOR ERROR: "MEDIAPLAYBACK.LUA:81: ATTEMPT TO INDEX..."
<NOTE:1589489.1> - How to Capture all Log Files on Acme Packet systems including 3800, 4500, 4600, 6100, 6300
<NOTE:166650.1> - Working Effectively With Oracle Support - Best Practices

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