TPD Installation Fails on HP server with Error: "Failed to configure disks for OS install!"

Asset ID:	1-72-2020929.1
Update Date:	2016-09-07
Keywords:

Solution Type Problem Resolution Sure

Solution 2020929.1 : TPD Installation Fails on HP server with Error: "Failed to configure disks for OS install!"

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 10.1.0 to 10.1.5 [Release 10.0]
Tekelec

Symptoms

TPD installation is failing on HP server. The following log is displayed in the server console:

Installation Media Details:
DEVICE: /dev/sr0
PRODUCT: TPD
RELEASE: 6.5.2_82.35.0
UUID: a4dea935-05ad-4f41-9697-7e7aea7f2e90

The diskconfig option was passed with a value of: HWRAID,force.
HWID is ProLiantDL380G6
Setting FIRST_DISK to 1I:1:1
Setting SECOND_DISK to 1I:1:2
FIRST_DISK is 1I:1:1
SECOND_DISK is 1I:1:2
This is HP Hardware.

Checking configuration of disks.

The HP Disks need reconfigured.
The HP Disk config needs cleared, check if force was passed.
Force was passed. Reconfigure the disks.
Reconfigure the disks.
ERROR: Could not configure the Logical disk for: 1I:1:1,1I:1:2! Exiting.
ERROR: Could not set HP disk config! Exiting.
ERROR: Failed to configure disks for OS install! Exiting.

ERROR: Failed to configure disks for OS install! Exiting.

Error was fatal. Exiting.

Anaconda died after receiving signal 15.

Current time is: Thu Jun 11 03:47:06 UTC 2015

install exited abnormally [1/1]
The system will be rebooted when you press Ctrl-C or Ctrl-Alt-Delete.

Changes

This issue may be observed during initial TPD installation or during upgrade to PIC release, requiring installation of a new TPD release.

Cause

HP smart array controller may report hard drives as being installed for example in bays 7 and 8, even if they are physically present in slot 1 and 2 of the hard drive cage. As the installation script requires disks to be in bay 1 and 2, the installation fails.

install log reports the following error:

ERROR: Could not configure the Logical disk for: 1I:1:1,1I:1:2! Exiting.
ERROR: Could not set HP disk config! Exiting.
ERROR: Failed to configure disks for OS install! Exiting.

Solution

To fix the issue the logical drive has to be created manually and then the installation has to be done with different options.

Note that the following procedure can only be performed with the Java Ilo "remote console" as this is the only one that will accept the "Alt+ F2" combination key.

Modified installation procedure:

Log on to the http ilo webpage and open the java remote console (third choice down in the list of ILO console)
Insert the TPD DVD or mount the ISO via ILO and launch TPD installation with the default documented options:
TPDnoraid console=tty0 diskconfig=HWRAID,force
The installation will fail as expected, hit Alt +F2 to drop the anaconda shell
Find the position discovered by HP smart array controller for the available drives. Execute the following command, output will include unused drives along with ther positions, e.g. 1I:1:7 and 1I:1:8
hpacucli ctrl slot=0 pd all show
Manually create the logical drive with the following command using drives position from step 4:
hapcucli ctrl slot=0 create type=ld drives=1I:1:7,1I:1:8
Find out the created disk name. Execute:
hpacucli ctrl slot=0 ld all show detail
Output will include disk name, for example:
Disk name: /dev/sda
Reboot the server and launch the TPD installation one more time with the following options, using drive name from step 6:
TPDnoraid console=tty0 drives=sda
The installation will work this time, follow the usual documented steps to finish the installation

This issue can also occur with newer hardware like HP Gen8 and Gen9 if the hardware is not standard, the procedure to fix the issue is similar but you will need to use hpssacli instead of hpacucli.

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