During Reboot of Fabric Interconnect (Formerly Xsigo) see HDD error :: Primary Master: Hitachi #### / S.M.A.R.T. Status Bad, Backup And Replace

Asset ID:	1-72-2020167.1
Update Date:	2017-08-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2020167.1 : During Reboot of Fabric Interconnect (Formerly Xsigo) see HDD error :: Primary Master: Hitachi #### / S.M.A.R.T. Status Bad, Backup And Replace

Applies to:

Oracle Fabric Interconnect F1-15 - Version All Versions to All Versions [Release All Releases]
Oracle Fabric Interconnect F1-4 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Fabric Interconnect displays an internal drive error when booting:

Primary Master: Hitachi #### / S.M.A.R.T. Status Bad, Backup and Replace. / Press F1 to Resume...

Changes

Problem may be encountered during a reboot of the Fabric Interconnect.

Cause

The S.M.A.R.T. HDD errors indicates hard HDD problems as well as the SATA link down (SStatus 0 SControl300) errors found in /var/log/kern.log as noted below:

Mar 19 11:26:49 xsigo2 kernel: [ 100.952757] ata1.00: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
Mar 19 11:26:49 xsigo2 kernel: [ 100.952779] ata1.01: SATA link down (SStatus 0 SControl 300)
Mar 19 11:26:49 xsigo2 kernel: [ 100.955232] ata1.00: ATA-8: Hitachi HTE723225A7A364, ECBOA70B, max UDMA/133
Mar 19 11:26:49 xsigo2 kernel: [ 100.955238] ata1.00: 488397168 sectors, multi 16: LBA48 NCQ (depth 0/32)
Mar 19 11:26:49 xsigo2 kernel: [ 100.959437] ata1.00: configured for UDMA/133
Mar 19 11:26:49 xsigo2 kernel: [ 100.959565] scsi 0:0:0:0: Direct-Access ATA Hitachi HTE72322 ECBO PQ: 0 ANSI: 5
Mar 19 11:26:49 xsigo2 kernel: [ 100.962927] sd 0:0:0:0: [sda] 488397168 512-byte hardware sectors: (250 GB/232 GiB)
Mar 19 11:26:49 xsigo2 kernel: [ 100.962945] sd 0:0:0:0: [sda] Write Protect is off
Mar 19 11:26:49 xsigo2 kernel: [ 100.962950] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
Mar 19 11:26:49 xsigo2 kernel: [ 100.962976] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA

If it is 2U chassis (F1-4) , Front Panel needs to be replaced immediately - HDD resides in the Front Panel. In case of 4U chassis (F1-15) can try to power cycle chassis, but will end up replacing Front Panel anyway. In short, if there are a HDD errors, replace Front panel.

Solution

Replacing Front Panel resolves the issue.

References

<NOTE:1663431.1> - How to replace a Gen2 Front Panel on Oracle Fabric Interconnects (Xsigo)
<NOTE:1517366.1> - How to Create/Upload Diagnostic Log File Bundle for an Oracle Fabric Interconnect (Formerly Xsigo)

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