MaxRep: Installing Oracle Agent 3.0.0.0 for Windows Fails with Error Code 802

Asset ID:	1-72-2004852.1
Update Date:	2018-04-25
Keywords:

Solution Type Problem Resolution Sure

Solution 2004852.1 : MaxRep: Installing Oracle Agent 3.0.0.0 for Windows Fails with Error Code 802

Applies to:

Pillar Axiom Replication Engine (MaxRep) - Version 3.0 and later
Information in this document applies to any platform.

Symptoms

This issue occured using Windows Server 2008 R2 64-bit (French version).

An Oracle_Agent_3.0.0.0_Windows_GA_21Oct2014_release.exe installation was attempted and a pop-up was received displaying the following error message at the end of the installation:

InMageVssProvider installation failed with error code: 802.
For more details on the problem please check C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.log.
Please install it manually by running the command - C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.cmd

This is an extract of the content of C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.log:

ERROR:
- Error code: -2147164145 [0x8004E00F]
- Exit code: 802
- Description:
- Source:
- Help file:
- Help context: 0
COM+ Errors found: (0)

The services console shows the InMage Scout FX Agent service but the InMageVSSProvider is missing.

Changes

Cause

Oracle has tested the agent version on Windows 2008 R2 64-bit on English and French versions without any issues.

It appears that complex permissions were set in Active Directory and as a result the MSDTC (Data Transaction Coordinator) service could not be accessed by the Oracle agent.

Solution

1. Verify that the MSDTC service is running under the Services console.

2. Save the output of the following command:

sc sdshow msdtc

3. Run the following command:

sc sdset msdtc D:(A;;CCLCSWRPLOCRRC;;;S-1-2-0)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)(A;;CCLCSWRPLORC;;;NS)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

4. Uninstall the agent (as it was partially installed): Start -> All Programs -> Oracle Agent -> Uninstall Oracle Agent

5. Re-install the agent.

References

<BUG:20920944> - INMAGEVSSPROVIDER INSTALLATION FAILED WITH ERROR CODE: 802

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