SL48 - Full Height Drive Installed in Invalid Location, Error 80 5E

Asset ID:	1-72-2000443.1
Update Date:	2017-08-15
Keywords:

Solution Type Problem Resolution Sure

Solution 2000443.1 : SL48 - Full Height Drive Installed in Invalid Location, Error 80 5E

Applies to:

Sun StorageTek SL48 Tape Library - Version All Versions and later
Information in this document applies to any platform.

Replaced a SL48 chassis due to barcode reader is not working. After replacing the chassis a strange error occurred. 2 full height LTO's are installed and an error that says drive 2 is installed in wrong slot for full height drive. it show as being slot 3. Also seeing a power supply error, but both seem to be working, but have blue lights.

Symptoms

Drive No. 2 Information: ( removed ) <----------------------------------------------- Drive 2 and 3 have same serial number.
------------------------
Vendor ID : HP Product ID : Ultrium 3-SCSI
Product Revision : G63W Firmware Revision : 010.686
Serial number : HUE114161K Personality : 00 00
Data compression : No
Interface type : SCSI SCSI-ID : 5

Drive No. 3 Information: ( disabled ) Exception 5E 3
------------------------
Vendor ID : HP Product ID : Ultrium 3-SCSI
Product Revision : G63W Firmware Revision : 010.686
Serial number : HUE114161K Personality : 00 00
Data compression : No
Interface type : SCSI SCSI-ID : 5

==================================================
Critical Events:
----------------------------------------------------------------------------
Timestamp Type Events

15.04.13 13:20:15.75 LIB/ERR<80 80 24 12 2B 0F 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot initialize bar code reader
15.04.13 12:33:58.25 LIB/ERR<80 80 24 12 2B 0F 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot initialize bar code reader
15.04.13 12:24:29.91 LIB/ERR<80 80 24 00 2B 00 00 00 00 00 00 00 FF FF FF FF

Warning Events:
----------------------------------------------------------------------------
Timestamp Type Events

15.04.14 12:46:39.64 LIB/ERR<80 5E 03 0A 2B 06 00 00 00 00 00 00 FF 04 03 FF
FF FF 01 48 55 45 31 31 34 31 36 31 4B 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > Full height drive installed in invalid location <----------------------- Error to look for.
15.04.14 12:45:35.61 LIB/ERR<80 5E 03 0A 2B 06 00 00 00 00 00 00 FF 04 03 FF
FF FF 01 48 55 45 31 31 34 31 36 31 4B 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > Full height drive installed in invalid location
15.04.14 12:35:53.89 TRC/CST<8B > A power supply indicates a failure

Changes

Replaced chassis for bar code reader issues.

Cause

Firmware issue is down level.

Solution

Upgrade firmware in library to latest level.

http://h10032.www1.hp.com/ctg/Manual/c01752926.pdf

HP StorageWorks MSL4048 Tape
Library firmware release notes
Firmware version 6.80

Fixed a case where a loading error was reported when a full-height tape drive was installed in an unsupported slot. The MSL4048 is designed to support four half-height tape drives in any of the four half-height drive bays, numbered 0 through 3 from the bottom up. The 4048 supports up to two full-height (FH) tape drives. FH tape drives are only supported in drive bays 0 and 2. Though it is physically possible to insert one FH into drive bay 1, this is not supported. Prior to the 6.80 release, if an FH drive is installed in bay 1, a loading error would be the only error reported by the Library after an attempt to insert a tape into the drive. Version 6.80 will issue an error condition if an FH drive is installed in bay 1. The RMI status reports “Invalid drive location” and the OCP displays “Full height drive installed in invalid location”. After power on, the OCP error LED is lit and the drive is disabled (not powered). The Library logs report this as a Warning and not as a Critical Error. The Warning error code is logged as follows:
error code 5E 01 09.04.30
14:14:50.05 LIB/ERR<80 5E 01 00 2B 00 00 00 00 00 00 00 FF 04 01 FF FF
FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 00 00 00 00 00
00 00 00 > IR: Illegal position for full height Drive
.

If issue is NOT resolved by upgrading firmware, the chassis should be replaced.

Attachments

This solution has no attachment