Oracle Communications EAGLE (Hardware)
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec EMS
 

In this Document

Symptoms

Cause

Solution

References

Created from <SR 3-10017367911>

Applies to:

Symptoms

Time Difference between Devicetimestamp and E5MS Timestamp
Due to this; E5MS event viewer shows different alarm appearance time. This behavior is not acceptable for alarm monitoring.

Cause

The problem can be due to one of following reasons:
1. The client JAVA not updated (resolved by updating Java Timezone information onclient systems using TZUpdater tool)
2. E5MS JAVA using 1.6 (resolved in this case for this server).
The following justifies how the issue is related to this specific customer:
As there was a region specific change recently in Moscow (probably one hour difference other than usual daylight); hence tzupdater tool is required to update the JAVA.
The Java used with E5MS 45 does not set $TZ variable from system time zone.
This causes the issue. JAVA 1.7 does not seem to have this issue.
E5MS release 46 will be supplied with newer JAVA version and will not have this issue.

This is explained in the following bug:
Bug 19114534 [https://bug.oraclecorp.com/pls/bug/webbug_edit.edit_info_top?rptno=19114534] - [237738] Timezone changes are not recognized by E5-MS
The upcoming E5MS release will contain JAVA version 1.7 or later which will not have this issue.

Solution

1. Close E5MS GUI
2. Open E5MS commandline
3. cd /Tekelec/WebNMS/jre/bin
4. rename the current java file to different name:
mv java java.old18dec
5. Create New file named java using vi command and enter below mentioned in it. Then save the file
vi java

#!/bin/sh
TZ="Europe/Moscow"
export TZ
/Tekelec/WebNMS/jre/bin/java.old18dec ${*}

6. Make sure the new java file is now present
ls -al

7. Assign permissions to the newly created java file
chmod 755 java
8. Run Following Command:
./java -version
9. stop and restart the E5MS service
service e5msService status
service e5msService stop
service e5msService status
service e5msService start
service e5msService status
10. Open E5MS GUI and confirm if the GUI now shows correct timestamp in Device and E5MS Timestamp

References

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