Sun Storage 2510 Array: Controller Encountered a Host Board Fault

Asset ID:	1-72-1991531.1
Update Date:	2016-10-11
Keywords:

Solution Type Problem Resolution Sure

Solution 1991531.1 : Sun Storage 2510 Array: Controller Encountered a Host Board Fault

Applies to:

Sun Storage 2510 Array - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

In the Sun Storage 2510 Array , when a controller encounters host board fault the array reports following alarm.

Alarm ID   : alarm331
Description: Controller {0} encountered a host board fault.
Severity   : Critical
Element    : null
GridCode   : 73.66.1105
Date       : 2015-03-10 08:40:14

The controller which has faulted will have an amber LED on it.
In storageArrayProfile.txt, the affected controller status will be either "Degraded" or "Failed" . Please note that " storageArrayProfile.txt " is a file which is included in the Supportdata . For collecting Supportdata , please refer to Document 1002514.1 Collecting Support Data for Arrays Using Sun StorageTek[TM] Common Array Manager.

Tray.85.Controller.A
     Status:                        Degraded
     Current configuration
        Firmware version:
           Appware version:         07.35.10.10
           Bootware version:        07.35.10.10
        NVSRAM version:             N1532-735843-002
     Board ID:                      1532
     Replacment part number:        375-3518-03
     Product ID:                    LCSM100_I
     Product revision:              0735
     Serial number:                .......
     Date of manufacture:           Sat May 17 08:00:00 GMT+08:00 2008
     Data Cache Present (MB):       310
     Data Cache Used (MB):          0
     Processor Cache Present (MB): 202
     Date/Time:                     Wed Jan 07 09:19:08 GMT+08:00 2015

Major event log (MEL) will report events like those below. The file " majorEventLog.txt " is included in the Supportdata.

Date/Time: Wed Jan 07 07:21:05 GMT+08:00 2015
Sequence number: 13676
Event type: 180A
Event category: Failure
Priority: Critical
Description: Failed iSCSI I/O host card
Event specific codes: 0/0/0
Component type: HostBoard
Component location: Host Board
Logged by: Controller in slot A

Date/Time: Wed Jan 07 07:21:06 GMT+08:00 2015
Sequence number: 13677
Event type: 1815
Event category: Notification
Priority: Informational
Description: iSCSI carrier lost
Event specific codes: 0/0/0
Component type: Unknown
Component location: UNDEFINED
Logged by: Controller in slot A

Date/Time: Wed Jan 07 07:21:14 GMT+08:00 2015
Sequence number: 13679
Event type: 1814
Event category: Notification
Priority: Informational
Description: iSCSI carrier detected
Event specific codes: 0/0/0
Component type: Unknown
Component location: UNDEFINED
Logged by: Controller in slot A

Date/Time: Wed Jan 07 07:21:20 GMT+08:00 2015
Sequence number: 13681
Event type: 180F
Event category: Notification
Priority: Informational
Description: iSCSI Interface restarted
Event specific codes: 0/0/0
Component type: Unknown
Component location: UNDEFINED
Logged by: Controller in slot A

Cause

In the Sun Storage 2510 Array , sometimes the host switch card in a controller will not function properly, and this will cause the controller to transition to the degraded or failed state.

Solution

The grid code "73.66.1105" indicates the controller is faulted and needs to be replaced.

The details of a grid code can be obtained as below.

# ras_admin advisor -e 73.66.1105

Event Code : 73.66.1105
Event Type : 2510.ProblemEvent.REC_HOST_BOARD_FAULT
Severity : 0
Sample Description : Controller {0} encountered a host board fault.
Probable Cause : The host switch card in a controller is not functioning
properly.
Recommended Action : Replace the affected controller.

ras_admin is under:
Solaris: /opt/SUNWsefms/bin/
Linux: /opt/sun/cam/private/fms/bin/
Windows: C:\Program Files\Sun\Common Array Manager\Component\fms\bin\

Do you still have questions? You can use My Oracle Support Communities. Communities put you in touch with industry professionals like yourself. They are monitored by Oracle support engineers, so you can expect reliable and correct answers. Ask questions and see what others are asking about in the Disk Storage 2000, 3000, 6000 RAID Arrays & JBODs Community.

References

<NOTE:1021113.1> - Sun Storage 2500, 2500-M2, 6000 and Flexline Arrays: Troubleshooting RAID Controller Failures
<NOTE:1002514.1> - Collecting Sun Storage Common Array Manager Support Data for Arrays
<NOTE:1014074.1> - Collecting Support Data for Arrays Using Sun StorageTek SANtricity Storage Manager
<NOTE:1498053.1> - How to Decode Common Array Manager Alarms using the Event or Grid Code

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