SL8500 - FSC 5412 Scanner Application Attempted to Return Too Large of Packet

Asset ID:	1-72-1966054.1
Update Date:	2018-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1966054.1 : SL8500 - FSC 5412 Scanner Application Attempted to Return Too Large of Packet

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Robot doesn't work. On SL Console all Robots green.

Changes

Cause

2015-01-29T11:20:46.219, 1.2.0.1.0, root, default, AuditDaemon, -106, error, 3955, "Error from device Code: 502 - Robot can not find target", Data=<response sequence="8671298" final="true"><command>audit</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5412</resultCode><resultText><!|CDATA|cmo_user_calibrate_column: Failed target calibration for (LRCSR) 1,2,15,2,1, result code=5412; cmo_calibrate failed to find target for address (LRCSR) 1,2,15,2,1 after 4 attempts, cmo_status=3; End of Text||></resultText><operationalState>502</operationalState></resultStatus><addressStatus>empty</addressStatus><address>1,2,15,2,1</address><trackPosMils>1590</trackPosMils><label><!|CDATA|||></label></result></response>

2015-01-29T11:20:46.254, 1.0.0.0.0, root, default, AuditDaemon, -106, error, 3324, "Audit cannot complete due to hardware failure com.stortek.ats.elib.server.common.LcException: Robot operation failed Code: 502 - Robot can not find target", startAddress=1,2,15,2,1 endAddress=1,2,15,2,13

FSC error:
3955 0 deviceErrorInput error Error from device
3324 0 auditCannotComplete error Audit cannot complete due to hardware failure
5412 "Scanner application attempted to return too large of packet"

Solution

Replace Robot with error FSC 5412.

How to Remove and Replace a Non-Functional Robot in a SL8500:ATR:187:2 (Doc ID 1305969.1)

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