Oracle Communications EAGLE (Hardware)
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
 

In this Document

Symptoms

Cause

Solution

Created from <SR 3-10197303054>

Applies to:

Symptoms

On : EMS 43

ACTUAL BEHAVIOR
---------------
Alarms from one STP are not appearing on EMS Eventviewer.
Resync work fines but automatic update of alarms is not happening.

EXPECTED BEHAVIOR
-----------------------
Alarms must appear and clear on EMS Eventviewer on Real Time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a minor Alarm on Eagle
2. Check in EventViewer for appearance of that alarm. It will not show.
3. Run Resync for that STP. The alarm will appear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot monitor alarms for the STP in realtime

Cause

The cause of the issue is incorrect configuration for EMSALM terminal in Eagle side.
The EMSALM terminal on Eagle requires to have parameter set as all=yes
it should be in-service (IS-NR)
In this case; the configuration is:
all=no
and Manually disabled (OOS-MT Dsbld)

See following output from Eagle:
> rtrv-trm
 
 stp123 15-01-27 14:15:56 EST EAGLE5 45.0.1-64.70.35
  rtrv-trm
  Command entered at terminal #17.
;
 
Command Accepted - Processing
  stp123 15-01-27 14:15:56 EST EAGLE5 45.0.1-64.70.35
  TRM TYPE COMM FC TMOUT MXINV DURAL
  21 EMSALM 1102 30 5 00:01:00 yes
  29 EMSALM 1104 30 5 00:01:00 yes
  
  TRM LOGINTMR LOGOUTTMR PNGTIMEINT PNGFAILCNT
  (sec) (sec) (msec)
  21 ---- ---- none 1
  29 ---- ---- none 1
  
  TRM TRAF LINK SA SYS PU DB UIMRD
  21 NO NO NO NO NO NO NO
  29 YES YES YES YES YES YES YES
  
  APP APP
  TRM SERV SS CARD CLK DBG GTT GWS MEAS MON MPS SEAS SLAN
  21 NO NO NO NO NO NO NO NO NO NO NO NO
  29 YES YES YES YES YES YES YES YES YES YES YES YES
;
Command Executed
> Rept-stat-trm:trm=21
 
  stp123 15-01-27 14:16:58 EST EAGLE5 45.0.1-64.70.35
  Rept-stat-trm:trm=21
  Command entered at terminal #17.
;
 
Command Accepted - Processing
  stp123 15-01-27 14:16:58 EST EAGLE5 45.0.1-64.70.35
  TRM PST SST AST
  21 OOS-MT-DSBLD Manual -----
  
  Command Completed.
;
Command Executed
> Rept-stat-trm:trm=29
 
  stp123 15-01-27 14:17:05 EST EAGLE5 45.0.1-64.70.35
  Rept-stat-trm:trm=29
  Command entered at terminal #17.
;
 
Command Accepted - Processing
  stp123 15-01-27 14:17:05 EST EAGLE5 45.0.1-64.70.35
  TRM PST SST AST
  29 OOS-MT-DSBLD Manual -----
  
  Command Completed.
;
Command Executed

Solution

Run following commands on Eagle:
Chg-trm:trm=21:all=yes:type=emsalm
Chg-trm:trm=29:all=yes:type=emsalm
Rst-trm:trm=21
Rst-trm:trm=29
Rtrv-trm:trm=21
Rtrv-trm:trm=29
Wait few minutes.
Rept-stat-trm:trm=21
Rept-stat-trm:trm=29
If the terminals show in-service (IS-NR); then check EMS and see if alarms for this STP are now appearing

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