Pillar Axiom: How to respond to ASR event "BRICK_SENSOR_STATE

Asset ID:	1-72-1965777.1
Update Date:	2018-03-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1965777.1 : Pillar Axiom: How to respond to ASR event "BRICK_SENSOR_STATE_CHANGE"

Applies to:

Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

This event will occur when a Brick sensor reports a change in state.

This is an ASR event and will look like this when the event is detected, phones home and an automated service request is created:

BRICK_SENSOR_STATE_CHANGE

Cause

These events are typically caused by maintenance activities and accompanied by other actionable events.

Solution

To ensure no further action is needed, please check the following:

Check hardware status in the GUI.
1. Log into the Storage Services Manager
2. At the bottom left of the screen, there is a "System Status" LED. If it is green the system is functioning normally. If it is yellow the system is in a warning state. If it is red, one or more components in the system is in a critical state.
3. The next icon to the right shows any System Alerts. Review the System Alerts to ensure no actions are required.
Check the brick power supply and fan module LED status. They are located on the rear of the brick on the power supply above the power switch. If there is no led lit, the power supply and fan module in that controller is functioning normally. If it is amber, please contact the support center.

If this was due to a maintenance activity, this can be safely ignored.

If you need assistance, please update your service request (SR) and it will be routed to the next available engineer. If no assistance is needed and no updates made to your SR, your SR will remain open for 14 days and then will auto-close.

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