Alarms From STP Not Appearing On OCEEMS

Asset ID:	1-72-1963406.1
Update Date:	2018-02-08
Keywords:

Solution Type Problem Resolution Sure

Solution 1963406.1 : Alarms From STP Not Appearing On OCEEMS

Applies to:

Oracle Communications EAGLE (Software) - Version E5-MS 45.0 and later
Tekelec

Symptoms

Loss of Functionality

Alarms are not being cleared automatically for STP.

Sequence of Events

Alarms appear and clear on Eventviewer with correct clearance event.
However; recently the alarms are now being cleared via resync only.

Customer Impact

Events cleared as Resync mean that the actual clearance time is not shown but the time when the alarm has been cleared by resync. This creates problems for teams focusing on alarms and their clearance.

What is Working

Alarm appearance and clearance for other STPs is working fine.
Alarm appearance and clearance for problematic several STP via resync is working fine.

What is the expected or acceptable result?

Alarms appear and clear on Eventviewer with correct clearance event.

Changes

No changes reported

Cause

The type of terminal on Eagle side for sending alarms should be TYPE=EMSALM with all values set as YES.

If rtrv-trm:trm=xx where xx is the EMSALM Terminal set on EMSALM shows any values as NO, then this needs to be corrected.

If EMSALM terminal is set correctly, then replace the terminal on OCEEMS side and on the Eagle side.

> RTRV-TRM:TRM=25

stpxyz 14-12-23 14:25:57 XXX EAGLE5 44.0.2-64.34.16
  RTRV-TRM:TRM=25
  Command entered at terminal #18.
;

Command Accepted - Processing

  stpxyz 14-12-23 14:25:57 XXX EAGLE5 44.0.2-64.34.16

  TRM TYPE LOC TMOUT MXINV DURAL SECURE
  25 EMSALM 1108 30 5 00:01:00 yes

  TRM PNGTIMEINT PNGFAILCNT
  (msec)
  25 none 1

  TRM TRAF LINK SA SYS PU DB UIMRD
  25 NO NO NO NO NO NO NO

  APP APP
  TRM SERV SS CARD CLK DBG GTT GWS MEAS MON MPS SEAS SLAN
  25 NO NO NO NO NO NO NO NO NO NO NO NO

;

Solution

Identify the EMSALM port set up in OCEEMS:
OCEEMS GUI >> Tools >> Eagle Discovery
Check if STP is accessible from OCEEMS
Login to The STP
Check EMSALM terminals are set up properly on Eagle side:

rtrv-trm:trm=xx
where xx is the EMSALM terminals identified in step 1
Run following commands to correct the settings on EAGLE terminal:

inh-trm:trm=xx
chg-trm:trm=xx:type=emsalm:all=yes
alw-trm:trm=xx
Make sure that output shows YES for all values in the output
Make sure that no other user is connected to these terminals:

rept-stat-user
Reset the EMSALM terminals on Eagle side:

inh-trm:trm=xx
rst-trm:trm=xx
alw-trm:trm=xx
Check if the alarms start processing in real time to OCEEMS
If alarms are still not moving to OCEEMS, then change the terminal number on OCEEMS side in Eagle Discovery to a different one (e.g. if earlier was 17, then change it to 18) and make the changes on Eagle side for the new terminal.

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