SL8500 - RC 1121 "Internal Device Request Timed Out To Move From Source"

Asset ID:	1-72-1960956.1
Update Date:	2017-09-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1960956.1 : SL8500 - RC 1121 "Internal Device Request Timed Out To Move From Source"

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Backup software needs many try to mount a cartridge successfully into a tape drive. In the Tivoli Storage Manager, we are seeing the following error. (ANR8855E ACSAPI )

Date/Time Message
-------------------- ----------------------------------------------------------
01/08/15 06:25:05 ANR0408I Session 80337 started for server TSMNBG92 (AIX)
(Tcp/Ip) for library sharing. (SESSION: 80337)
01/08/15 06:25:07 ANR8855E ACSAPI(acs_mount) response with unsuccessful
status, status=STATUS_VOLUME_IN_USE. (SESSION: 80337)
01/08/15 06:25:07 ANR8312E Volume TL4207 could not be located in library
L4-T10K. (SESSION: 80337)
01/08/15 06:25:07 ANR8310E An I/O error occurred while accessing library
L4-T10K. (SESSION: 80337)
01/08/15 06:25:07 ANR8358E Audit operation is required for library L4-T10K.
(SESSION: 80337)
01/08/15 06:25:07 ANR9790W Request to mount volume TL4207 for library client
TSMNBG92 failed. (SESSION: 80337)
01/08/15 06:25:07 ANR0409I Session 80337 ended for server TSMNBG92 (AIX).

Next Error:

Date/Time Message
-------------------- ----------------------------------------------------------
01/08/15 06:25:07 ANR0408I Session 80338 started for server TSMNBG92 (AIX)
(Tcp/Ip) for library sharing. (SESSION: 80338)
01/08/15 06:35:09 ANR8856E ACSAPI sequence(10390) request (64767) timed out,
elapse time=00: 10:01. (SESSION: 80338)
01/08/15 06:35:09 ANR8855E ACSAPI(acs_mount) response with unsuccessful
status, status=STATUS_IPC_FAILURE. (SESSION: 80338)
01/08/15 06:35:09 ANR8945W Scratch volume mount failed TL4213. (SESSION:
80338)
01/08/15 06:35:09 ANR9790W Request to mount volume *SCRATCH* for library
client TSMNBG92 failed. (SESSION: 80338)

This happen on all the tape drive in the SL8500, no tape stuck or write/read once it get mounted.

Base on the barcode of media and the error interval from the Tivoli, we found the following error in the SL8500 tape library EWI log.

2015-01-08T08:19:36.262 error 1.0.0.0.0 1121 "Internal device request timedout to move from source", sourceAddress=1,2,8,1,5 destinationAddress=1,2,46,2,0 volumeLabel=TL4207T1 TL4207T1
2015-01-08T08:27:36.542 error 1.0.0.0.0 1121 "Internal device request timedout to move from source", sourceAddress=1,2,8,1,5 destinationAddress=1,2,46,2,0 volumeLabel=TL4207T1 TL4207T1
2015-01-08T08:29:40.453 error 1.0.0.0.0 1121 "Internal device request timedout to move from source", sourceAddress=1,1,16,1,3 destinationAddress=1,1,46,2,0 volumeLabel=TL4213T1 TL4213T1

Note : The media involved here are TL4207T1 and TL4213T1, and the error interval is 10 min.

Changes

None

Cause

Device Response Timed out is caused by the loss of communication between right elevator and the Library Controller (HBC Card). As can be seen from the destination address for the error 1121.

1121 - (311X)
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,29,2,9    destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,42,2,4    destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,2,19,2,5    destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(UNKNOWN)1,2,28,1,3 destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(UNKNOWN)1,2,21,1,7 destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,42,1,4    destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,19,2,10 destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,2,19,1,4    destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,2,23,2,10 destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,43,1,1    destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,2,28,2,3    destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,16,2,3    destinationAddress=(UNKNOWN)1,1,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,2,12,2,3    destinationAddress=(UNKNOWN)1,2,46,2,0
Internal device request timedout to move from source, sourceAddress=(Cell)1,1,40,1,4    destinationAddress=(UNKNOWN)1,1,46,2,0

Solution

Have the customer reboot the right Elevator.
SL8500 - How to Reboot the Elevator in Library (Doc ID 1015238.1)

Then perform the mount again and observe the result of backup and EWI log for Return Code 1121.
If problem remains, send down FE to verify the right elevator.

How to Diagnose Elevator Problems on SL8500 Library:ATR:1391024.1:2 (Doc ID 1391024.1)

References

<NOTE:1383711.1> - SL8500 - SDP Alert Result Code of 1121 Internal Device Request Timed Out

Attachments

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