ASM reported ORA 7445 [__intel_new_memset()+2674] when exadata database bundle is at 11.2.0.4.7

Asset ID:	1-72-1958045.1
Update Date:	2015-01-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1958045.1 : ASM reported ORA 7445 [__intel_new_memset()+2674] when exadata database bundle is at 11.2.0.4.7

Applies to:

Exadata Database Machine X2-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Database - Enterprise Edition - Version 11.2.0.4 to 11.2.0.4 [Release 11.2]
Information in this document applies to any platform.

Symptoms

ASM signalling ORA 7445 [__intel_new_memset()+2674] when exadata database bundle is at 11.2.0.4.7

with call stack similar to : ... intel_new_memset intel_fast_memset kxdrs_get_next_stale_ext kfdxWork

mainly involving kfdxwork function

Cause

Bug.19464000/18205490 (77) ASM RESILVERING PROCESSES CRASHING WITH ORA-7445 [KFDXWORK()+5283] Gen RDBMS-11204

This bug is a result due to fix for bug 18205490 increased the size of kxdrs_extent. While backporting to 11.2.0.4.7 Exa bundle a file was missed.

Solution

This issue could be fixed by

either upgrade to a higher exadata bundle that 11.2.0.4.8 or greater

or

download and apply one-off patch 19513710.

References

<BUG:19464000> - ASM RESILVERING PROCESSES CRASHING WITH ORA-7445 [KFDXWORK+5283]
<BUG:18205490> - STALE BLOCK THAT WERE SKIPPED BY ASM FOR RESILVERING OR REPAIRING ARE NOT LOGGED

Attachments

This solution has no attachment