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Asset ID: 1-72-1954376.1
Update Date:2017-05-19
Keywords:
Solution Type  Problem Resolution Sure

Solution  1954376.1 :   SL8500 - Robot Down While Put or Fetch of Cartridge - "Error From Device Code: 506 - Robot Reach Not Safe"  

Related Items 
    

  • Sun StorageTek SL8500 Modular Library System
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
    •  






In this Document


Symptoms


Changes


Cause


Solution


References

Oracle Confidential PARTNER - Available to partners (SUN).

Reason: Confidential for Service Personnel

Created from <SR 3-9982846641>


Applies to:  

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.



Symptoms


SL8500 Library configured with 8 Robots and 4 Expansion Modules.
One of rail 4 robots stays down with different symptoms, but in similar position:


    

  • Robot down
    • 



[2014-12-03T09:13:41.638,   1.4.0.1.0,    root,    hli1,        move, 3404001, error, 3955, "Error from device Code: 506 - Robot reach not safe", Data=<response sequence="851596" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5614</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; cmo_eval_op_state, Reach Not Safe: SENSORS; cmo_user_put Failed Put: cmo_status=0, reach safe=1, hand cart state=0, prox=0, loc check=1; End of Text||></resultText><operationalState>506</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>134850</trackPosMils></result></response>
 2014-12-03T09:13:41.822,   1.4.0.1.0,    root,    hli1,        move, 3404001, error, 1302, "Failure from robot Code: 506 - Robot reach not safe", Data:=<response sequence="851596" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5614</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; cmo_eval_op_state, Reach Not Safe: SENSORS; cmo_user_put Failed Put: cmo_status=0, reach safe=1, hand cart state=0, prox=0, loc check=1; End of Text||></resultText><operationalState>506</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>134850</trackPosMils></result></response> volumeLabel=A04875L5 hliLsm=3]


    

  •  A cartridge dropped on the floor
    • 



[2014-12-05T08:02:39.155,   1.4.0.1.0,    root,    hli1,        move, 3754601, error, 3955, "Error from device Code: 514 - Robot needs to be reset", Data=<response sequence="905556" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; cmo_calibrate failed to find target for address (LRCSR) 1,4,-21,2,1 after 1 attempts, cmo_status=5; servo mech z event 5010 at 20314 tachs, 15044 mils||></resultText><operationalState>514</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>131591</trackPosMils></result></response>
 2014-12-05T08:02:54.211,   1.4.0.1.0,    root,    hli1,        move, 3754601, error, 3955, "Error from device Code: 514 - Robot needs to be reset", Data=<response sequence="905559" final="true"><command>audit</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5014</resultCode><resultText><!|CDATA|cmo_user_audit: Robot precheck/recovery failed for (LRCSR) 1,4,-21,2,1, CMO Status=5, result code=5014; cmo_recover_robot_in_straight - srv_user_recover_robot failed, srv_status=1; srv_user_move_mech_track_straighten_t, destination=73214 tachs; servo mech||></resultText><operationalState>514</operationalState></resultStatus><addressStatus>empty</addressStatus><address>1,4,-18,2,0</address><trackPosMils>133082</trackPosMils><label><!|CDATA|||></label></result></response>
 2014-12-05T08:02:54.285,   1.4.0.1.0,    root,    hli1,        move, 3754601, error, 1319, "Robot operation failed Code: 514 - Robot needs to be reset", Data:=<response sequence="905556" final="true"><command>fetchCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5010</resultCode><resultText><!|CDATA|cmo_user_fetch: Retry Performed 5610; cmo_calibrate failed to find target for address (LRCSR) 1,4,-21,2,1 after 1 attempts, cmo_status=5; servo mech z event 5010 at 20314 tachs, 15044 mils||></resultText><operationalState>514</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>131591</trackPosMils></result></response> volumeLabel=A05486L5 hliLsm=3]


    

  •  Robot down with cartridge in hand
    • 



[2014-12-09T15:42:52.321,   1.4.0.1.0,    root,    hli1,        move, 4134201, error, 3955, "Error from device Code: 506 - Robot reach not safe", Data=<response sequence="1024389" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5614</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; cmo_eval_op_state, Reach Not Safe: SENSORS; cmo_user_put Failed Put: cmo_status=0, reach safe=1, hand cart state=0, prox=0, loc check=1; End of Text||></resultText><operationalState>506</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>134752</trackPosMils></result></response>
 2014-12-09T15:42:52.463,   1.4.0.1.0,    root,    hli1,        move, 4134201, error, 1302, "Failure from robot Code: 506 - Robot reach not safe", Data:=<response sequence="1024389" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5614</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; cmo_eval_op_state, Reach Not Safe: SENSORS; cmo_user_put Failed Put: cmo_status=0, reach safe=1, hand cart state=0, prox=0, loc check=1; End of Text||></resultText><operationalState>506</operationalState></resultStatus><address>1,4,-18,2,0</address><trackPosMils>134752</trackPosMils></result></response> volumeLabel=A00384L5 hliLsm=3]


Changes


 No changes


Cause


There was an plastic belt found around cell 1,4,-21,2,1, the obstruction prevented robot movement while a cartridge was in the robot hand.


Solution


Dispatched FSE to visually check inside of the library and remove the obstruction preventing free robot movement.


References
<NOTE:1449302.2> - Information Center: Sun StorageTek SL8500 Modular Library System



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