Measurement Files (*.csv) Created and Sent By Mate Eagle STPs Are Working Intermitently.

Asset ID:	1-72-1951268.1
Update Date:	2016-08-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1951268.1 : Measurement Files (*.csv) Created and Sent By Mate Eagle STPs Are Working Intermitently.

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 42.x to EAGLE 44.x [Release EAGLE 42.0 to EAGLE 44.0]
Tekelec

Symptoms

ERROR
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Eagle Signalling Transfer Point (STP) E5-OAM Integrated Measurements Subsystem is sending measurement files *.csv to File Transfer Protocol (FTP) servers intermitently and STPs are generating Unsolicited Information Messages (UIM) 1254 "Scheduled transfer failure" and 1253 "Report transfer failure FTP Server".

    ****Logged 14-12-03 12:35:11****
    0018.1254    CARD 1113     INFO    Scheduled transfer failure
                 IP: ---------------         FTP Error: 0
                 File Name: -------------------------------
                 Report Date:14-12-03 Time:12:35:10
    ****Logged 14-12-03 12:35:10****
    0017.1253    CARD 1113     INFO    Report transfer failure FTP Server
                 IP: 10.#.#.##               FTP Error: 597
                 File Name: stpabc_avl-link_1203_1200.csv
                 Report Date:14-12-03 Time:12:35:10

WHAT IS WORKIN?
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Measurement files are sent intermitently.

ENVIRONMENT
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Product and Version:EAGLE5 44.0.2-64.34.16
Platform: E5-OAM Integrated Measurements

BUSINESS IMPACT
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The issue has the following business impact:
Some measurement files are lost.

Cause

This issue is caused because Eagle STP's E5-OAM Integrated Measurements Subsystem is not working properly.

EVIDENCE OF CAUSE:
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Based on collected logs, measurement files/report *.csv are not sent properly to FTP servers because of FTP client packet send failure (FTP Error: 597)

REFERENCES:
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Docs:

Unsolicited Alarm and Information Messages

Solution

To implement the solution, please execute the following steps on a low traffic period (maintenance window), starting on one STP and then work on the mate STP:

1. Identify the active Maintenance and Administration Subsystem Processor (MASP) and standby MASP by running rept-stat-meas command:

  > rept-stat-meas

  stp_clli yy-mm-dd hh:mm:ss TS EAGLE5 44.0.2-64.34.16
  rept-stat-meas
  Command entered at terminal #20.
;

  Command Accepted - Processing
stp_clli yy-mm-dd hh:mm:ss TS EAGLE5 44.0.2-64.34.16
  PST SST AST
  MEAS SS IS-NR Active -----
  ALARM STATUS = No Alarms

  CARD VERSION TYPE PST SST AST
  1113 P 134-034-016 E5MCAP IS-NR Active -----
  IP Link A IS-NR Active -----
  1115 134-034-016 E5MCAP IS-NR Standby -----
  IP Link A IS-NR Active -----

  CARD 1113 ALARM STATUS = No Alarms
  CARD 1115 ALARM STATUS = No Alarms

  Command Completed.

2.Initialize standby E5-MASP card by running this command:

init-card:loc=<Standby E5-MASP card location>

3.Initialize active E5-MASP card by running this command, take into account that this action will cause a MASP switchover:

init-card:loc=<Active E5-MASP card location>

4. Proceed with mate STP.

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