Unable to Apply Changes on IXP Subsystem

Asset ID:	1-72-1950604.1
Update Date:	2017-01-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1950604.1 : Unable to Apply Changes on IXP Subsystem

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 7.1 and later
Information in this document applies to any platform.

Symptoms

Unable to Apply changes on IXP subsystem from NSP Centralized Configuration Manager (CCM). Operation is starting and not finishing for around 15 minutes, after which Error is displayed.

On Active master server of IXP subsystem there will be a lot of messages like below when executing "ps -fu cfguser"

ps -fu cfguser
cfguser 30098     1 0 Nov28 ?        00:00:00 ssh -o StrictHostKeyChecking no 1.2.3.4 . .bash_profile; iset -fvalue=0 IdbParamDef where "param='Cm5Compat'"
cfguser 30099     1 0 Nov28 ?        00:00:00 tee -a /var/TKLC/ixp/run/proc/UpdateIdbParamDef.log
cfguser 32126     1 0 Nov28 ?        00:00:00 ssh -o StrictHostKeyChecking no 1.2.3.4 . .bash_profile; iset -fvalue=0 IdbParamDef where "param='Cm5Compat'"
cfguser 32127     1 0 Nov28 ?        00:00:00 tee -a /var/TKLC/ixp/run/proc/UpdateIdbParamDef.log
cfguser 32551     1 0 Nov28 ?        00:00:00 ssh -o StrictHostKeyChecking no 1.2.3.4 . .bash_profile; iset -fvalue=0 IdbParamDef where "param='Cm5Compat'"
cfguser 32552     1 0 Nov28 ?        00:00:00 tee -a /var/TKLC/ixp/run/proc/UpdateIdbParamDef.log

Cause

One of servers of IXP subsystem is in a bad state and not responding to requests from Active master. In example of log above, issue is on IXP server with IP address 1.2.3.4.

For Apply changes to happen and complete properly all servers of IXP subsystem should be in a good state.

Solution

To resolve the issue, restart TKLCixp service on the IXP server having the issue

ssh root@1.2.3.4
service TKLCixp stop
service TKLCixp start

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