Oracle ZFS Storage Appliance: Error "failed to list active problems" returned when viewing 'maintenance problems' in the CLI

Asset ID:	1-72-1942503.1
Update Date:	2018-05-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1942503.1 : Oracle ZFS Storage Appliance: Error "failed to list active problems" returned when viewing 'maintenance problems' in the CLI

Applies to:

Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Error "failed to list active problems" returned when viewing 'maintenance problems' in the CLI :

    xlm01sn02:> maintenance problems show
   error: failed to list active problems
   xlm01sn02:>

Checked the issue on shared shell:

    xlm01sn02:maintenance> problems
    error: failed to list active problems
    xlm01sn02:maintenance>

Restarted the FMA daemon (fmd) ... no change ...

    xlm01sn02:> maintenance
    xlm01sn02:maintenance> problems
    error: failed to list active problems
    xlm01sn02:maintenance>

Cause

Known issue .... CR 17024920 (akd can't cope with faults with zero suspects)

In this particular case, it seems that the files in /var/fm/fmd/rsrc have been deleted, but not the files in /var/fm/fmd/ckpt/*

Solution

Recommended action for the customer:

You will need to engage Oracle Support, by opening a Service Request, so that Oracle Support Services can provide confirmation of this issue and then carry out the appropriate activities to resolve the issue.

Recommended actions for the Oracle Support engineer:

Remove the FMA files in /var/fm/fmd/ckpt/ - see the following wiki document:

https://stbeehive.oracle.com/teamcollab/wiki/AmberRoadSupport:Remove+FMA+files+for+CR+17024920

If you cannot access this document engage NAS Storage-TSC for assistance

***Checked for relevance on 25-MAY-2018***

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