SL8500 - All Components Except Drives Went Inoperative After Access Door Opened With Service Mode

Asset ID:	1-72-1941237.1
Update Date:	2017-09-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1941237.1 : SL8500 - All Components Except Drives Went Inoperative After Access Door Opened With Service Mode

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

SSD = Service Safety Door

Symptoms

Confirmed problem using left and right SSD. All components except drive all went to inop after access door open.
All SSD sensors seem properly working. Verified by CLI safety interlock status and HBN LEDs.

Actuated LEFT SSD and door open

Attributes Barrier Door Left Closed    true

             Barrier Door Right Closed   false

             Barrier Door Switch Fault   false

             Doors have been opened      true

             Emergency Power Off         false

             Front Door Switch Fault     false

             Interlock Battery Low       false

             Left Door Open              true

             Left Ok To Open Led         on

             Left Service Mode Switch    true

             Left Wait To Open Led       off

             Library Active Led          on

             Library Service Request Led on

             Right Door Open             false

             Right Ok To Open Led        off

             Right Service Mode Switch   false

             Right Wait To Open Led      off

             Robotics Disabled           false

             Service Mode Switch Fault   false

Changes

N/A

Cause

All SSD sensors have been properly stated after actuating SSD like below on NBN LED states.
- Barrier Door Left/Right Closed : True
- Left/Right Wait To Open LED : On
- Left/Right Service Mode Switch : True

Internal cable 3138917xx connector P501 pin5 red/white "service mode override" signal was not properly seated to HBN.

Solution

Temporary repaired at site and cable 313891703 is replaced.

References

<NOTE:1019933.1> - SL8500 - Drive and Rail Power Supply Troubleshooting Information
<NOTE:1020745.1> - SL8500 - Problem With Initialization of New Installed Service Safety Door (SSD)

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