UAM 0581 Loss Of Heartbeat showing for one IPSG card

Asset ID:	1-72-1937824.1
Update Date:	2015-03-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1937824.1 : UAM 0581 Loss Of Heartbeat showing for one IPSG card

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 42.x and later
Information in this document applies to any platform.

Symptoms

One IPSG card was having a loss of heartbeat alarm:

0581 * CARD 1111 IPSG Loss of Heartbeat

> rept-stat-mon:type=fcs:loc=1111

    stp 14-10-20 13:11:00 EST EAGLE5 42.0.3-63.38.35
    CARD GPL    PST          SST         CPU CARD FCS
    1111 IPSG   IS-NR        Active      32% ALLOWED
    ALARM STATUS = * 0581 Loss of Heartbeat

    FCS IP PORT A1:        IS-NR        Active     -----
    ALARM STATUS = No Alarms.
    FCS IP PORT B1:        IS-NR        Active     -----
    ALARM STATUS = No Alarms.

Cause

This is a sync issue with the IMF product

Solution

The card has to be rebooted to clear the alarm.

Here, as the system was upgraded the Eagle from R42 to R44, the card could resync with the IMF during the upgrade procedure and the alarm cleared.

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