To Identify Expiry of XDR Builders License on IXP Server, to Apply for New License, Loading New License on IXP Subsystem

Asset ID:	1-72-1930150.1
Update Date:	2018-04-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1930150.1 : To Identify Expiry of XDR Builders License on IXP Server, to Apply for New License, Loading New License on IXP Subsystem

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 4.1 to 9.0.4 [Release 4.0 to 9.0]
Information in this document applies to any platform.

Symptoms

If xDR builders license has expired on IXP server running the sessions, following issues/symptoms will be observed:

Sessions on IXP server will stop updating
IxpBuild log shows error about unknown builder ID during startup sequence
System alarm shows a critical alarm about close license expiry: TKPIC25053: IXP: Close license expiry

If going to replace any IXP server in a IXP subsystem, the license on new server will become invalid and there will be a need to apply for new license for complete IXP susbsystem. Before replacing the server with new one shift the sessions created on server to be replaced on any other server in the same IXP subsystem through NSP GUI-->> CCM -->> MEDIATION-->> DISTRIBUTION, as old license will remain valid on other servers till we install new license on complete IXP subsystem.

Changes

If we have replaced one or more servers in any IXP subsystem, there is need to apply for new license, as the existing license becomes invalid for new servers. Sessions will stop updating on new servers if not shifted on other server in same IXP subsytem before replacing the server.

Cause

xDR license might have expired on Ixp server. To verify, execute below command as cfguser on Ixp Server:

[cfguserixp ~]$ IxpCheckLicense
Current license : STARTUP
Generation date : 09/06/2014
Duration : 8 days
Expiry date : 09/17/2014
Current validity: EXPIRED
[cfguser@ixp0002-1c ~]$

Solution

When License has expired, or any server is replaced in IXP subsytem you need to apply for new License.

You can apply for new license through the www.oracle.com website, License code from Support menu. If Oracle team asks to provide IxpSubsystemKey.data file, you can obtain it as below:

From master server in this IXP subsystem, locate the IxpSubsystemKey.data file in the /home/cfguser/ directory. As cfguser, run:

[cfguserixp ~]$ls -lrth /home/cfguser/

The list of files must contain the correct IxpSubsystemKey.data file.

Get this file to your laptop. contact and share this file with Oracle Support team for new license generation.

New license generation can take 24-48 hours.

Once Oracle support team provides you the new valid license file perform below steps to activate license on IXP server:

Transfer the license file to the IXP Active Master server
1. Open a terminal window and log in as cfguser on the IXP Active Master server.
2. Copy the IxpLicenseKey.data file (provided by Oracle support team) to the IXP Active Master server to /home/cfguser/directory.
Activate license:
1. As soon as the file has been detected and verified, the existing temporary license alarm(s), if any, is automatically cleared.
Verify license installation:
1. Log in as cfguser on the IXP Active Master server
2. Run: IxpCheckLicense
Verify the output: The information about the license should state that license is valid and that license type is not STARTUP. If the license type is STARTUP contact Oracle support team.

From 9.0.3, all xDR servers are converted to DWS and will act as storage server (i.e. work independent of Ixp Subsystem). No builder will be installed on these servers and no session will be running on it. No license is required.

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