SL3000 - Will Not Come Online After Customer Power Maintenance event

Asset ID:	1-72-1929443.1
Update Date:	2017-09-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1929443.1 : SL3000 - Will Not Come Online After Customer Power Maintenance event - Library Was Powered Off Over the Weekend

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

After a scheduled week-end power maintenance event the SL3000 would not come back up online.

Symptoms

After a scheduled week-end power maintenance event the SL3000 would not come back up online.

The ECM Fan tray fault indicator was lit.

The yellow standby LED's were on both the HBCR and HBT cards.

CSE was unable to bring up a SLConsole session or SSH into the machine via the CLI port or RSVD port on either card.

All of the drive and rail power supplies were in a green status. PDU phase indicators were all green. voltage was verified.

Changes

The customer had scheduled a power maintenance event over the week-end. The SL3000 was powered down on a Friday evening and would not come back online after being powered back up.

Cause

Unknown issue with the HBCR card prevented the library from completing the boot up sequence.

Solution

1. Replace the HBCR card. SL3000/SL8500 - General Information on Replacing HBC/HBCR Card (Doc ID 1007176.1)

2. Install Redundant Electronics. SL3000 - Information on Redundent Electronics ( RE ) Conversion Bill (Doc ID 1368654.1)

References

<NOTE:1368654.1> - SL3000 - Information on Redundant Electronics ( RE ) Conversion Bill
<NOTE:1007176.1> - SL3000/SL8500 - General Information on Replacing HBC/HBCR Card

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