SL8500 - Unable To Login Through CLI and SLC

Asset ID:	1-72-1924780.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1924780.1 : SL8500 - Unable To Login Through CLI and SLC

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Unable To Login to SL8500 through CLI and SLC.

-When we attempt to login with SSH, Screen shows;

xxxx login: service

You don't exist, go away!

xxxx login: admin

You don't exist, go away!

xxxx login: oem

You don't exist, go away!

-When we attempt to login with remote and local SLC, Screen shows;

User ID or password is not valid.

-When we attempt to login with port_1A, Screen shows;

No supported authentication methods available

Changes

N/A

Cause

SSH daemon in library firmware seems stopped.

Solution

Fixed after power cycle whole library.

Attachments

This solution has no attachment