Patchmgr precheck fails "InfiniBand Port HCA-1:1 is showing non-zero error counts"

Asset ID:	1-72-1922592.1
Update Date:	2016-06-23
Keywords:

Solution Type Problem Resolution Sure

Solution 1922592.1 : Patchmgr precheck fails "InfiniBand Port HCA-1:1 is showing non-zero error counts"

Applies to:

Exadata X5-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle SuperCluster T5-8 Hardware - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Patchmgr precheck fails on cell4 with this alert. Cleared the alert and it came back.

[root@cel04 ~]# cellcli -e list alerthistory where endTime=null and alertShortName=Hardware and alertType=stateful and severity=critical
1_1 2014-08-25T14:00:21-04:00 critical "InfiniBand Port HCA-1:1 is showing non-zero error counts."

Cause

       CellCLI> LIST IBPORT DETAIL
       name:                   HCA-1:1
       activeSlave:            TRUE
       dataRate:               "40 Gbps"
       hcaFWVersion:           2.7.8130
       id:                     0x0010e00001329f65
       lid:                    18
       linkDowned:             0
       linkIntegrityErrs:      0
       linkRecovers:           0
       physLinkState:          LinkUp
       portNumber:             1
       rcvConstraintErrs:      0
       rcvData:                324052507405317
       rcvErrs:                0
       rcvRemotePhysErrs:      0
       status:                 Active
       symbolErrs:             2<<<<<<<<<<<<<<<<<<<<<<<Symbol Errors can cause Patchmgr precheck to FAIL

Solution

Clear the fabric symbol errors and run Patchmgr precheck again.

root@cel04#ibclearerrors

root@cel04#ibclearcounters

NOTE: If Patchmgr precheck still fails, then Contact Oracle Support for assistance to investigate if errors are still increasing.

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