GUI applications are not accessible. Element Management System Release 43.0.0:

Asset ID:	1-72-1920295.1
Update Date:	2016-08-18
Keywords:

Solution Type Problem Resolution Sure

Solution 1920295.1 : GUI applications are not accessible. Element Management System Release 43.0.0:

Applies to:

Oracle Communications EAGLE (Hardware) - Version EMS 43.x to EMS 44.x [Release EMS 43.0 to EMS 44.0]
Information in this document applies to any platform.

Symptoms

Access to Configuration Management Interface (CMI), netboss menu and applications failed with one of the below error messages:-

Connection to the Oracle Database failed... Please contact CMI Administrator

There are no views assigned and you are not allowed to view all alerts. Check your database settings. Shutting down.

Could not connect to the database. Error Code : -12500

Cause

The database is up and running. But there is connection issue between the application and database causing the application failed to access and read information from the database.

Solution

Restart application and database process:-

1. Stop the netboss application:-
  $ sudo /etc/init.d/netboss stop

2. Wait till application completely stop before stopping the database:-
  $ sudo /etc/init.d/oracle stop

3. Wait till the database completely stop. (note: server reboot is required if database shutdown failed.)

4. Start up the database and application. (skip this step if server rebooted at step 3 above.)
  $ sudo /etc/init.d/oracle start
  $ sudo /etc/init.d/netboss start

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