Exachk reports status FAIL: one or more storage server has non-test stateless alerts with null "examinedby" fields

Asset ID:	1-72-1912387.1
Update Date:	2014-07-31
Keywords:

Solution Type Problem Resolution Sure

Solution 1912387.1 : Exachk reports status FAIL: one or more storage server has non-test stateless alerts with null "examinedby" fields

Applies to:

SPARC SuperCluster T4-4 - Version All Versions and later
Oracle Exadata Storage Server Software - Version 11.2.1.2.0 to 12.1.1.1.1 [Release 11.2 to 12.1]
Information in this document applies to any platform.

Symptoms

The exachk (Exadata assessment tool), shows the following in the Findings Needing Attention On Storage Server:

Status FAIL on one or more storage servers, with the message "One or more storage server has non-test stateless alerts with null "examinedby" fields".

Cause

During the Exadata image upgrade (on the storage cells), the post install scripts perform the disk adapter factory reset in order to set the BBU properties. This results in the alert message "Factory defaults restored for Adapter 0", as per the following entry in the alerthistory-detail.out:

name:                   6
alertMessage:           "Factory defaults restored for Adapter 0"
alertSequenceID:        6
alertShortName:         Hardware
alertType:              Stateless
beginTime:              [date and time]
endTime:
examinedBy:
notificationState:      0
sequenceBeginTime:      [date and time]
severity:               info
alertAction:            "If this change is unintentional, contact Oracle Support."
...

The alerthistory.out, would have a short version of the same message:

6 [date and time] info "Factory defaults restored for Adapter 0"

Solution

Clear the alert as follows:

$ cellcli -e alter alerthistory 6 examinedBy="Name"

Note the number 6 in the command. That number has to match the alertSequenceID from the alerthistory-detail.out. The "Name" can be any name, ideally the name of the person clearing the alert.

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