T10000D - Tape Drive Loses Communication Within SL3000 SNO 36E9

Asset ID:	1-72-1909949.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1909949.1 : T10000D - Tape Drive Loses Communication Within SL3000 SNO 36E9

Applies to:

StorageTek T10000D Tape Drive - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
T10000D
4.07.106
4.07.107
SL3000

Symptoms

Reported in drive dump ....

Drive SNO FSC is 36e9
>> (FSC Exact Match Found)
>> FSC: 36E9    RO_FSC_CNTL_ILL_ASYNC_MSG_NO_CMD
>> MIM Code:    INOPERABLE
>>
>> FRU:        MICROCODE      CONF: 100%
>>
>> Summary:    |INVALID UCODE   |MESSAGE RECEIVED| ***            |
>>

Reported in Library Snapshot....

2014-07-15 07:40:01

Drive_Bay12(1.1.1.1.3)

1116 - (2X)
Drive is not online - checkState src
(Errors Started - 2014-07-15 07:29:39 Errors Stopped - 2014-07-15 07:29:39)

1320 - (1X)
Drive communication time-out 1,1,1,1,3
(Errors Started - 2014-07-15 07:27:49 Errors Stopped - 2014-07-15 07:27:49)

3955 - (1X)
Error from device Code: 604 - Drive is not functional, drive 1,1,1,1,3: getState FAILED, resultCode = 6406
(Errors Started - 2014-07-15 07:38:49 Errors Stopped - 2014-07-15 07:38:49)

3992 - (1X)
Warning from device, drive 1,1,1,1,3: rewindUnload Successful with mediaError: CartLabel , FSC: 37C0
(Errors Started - 2014-07-14 13:30:40 Errors Stopped - 2014-07-14 13:30:40)

Changes

None

Cause

Microcode related bug in 4.07.106

Solution

Installation of 4.07.107 or higher should resolve issues on drive.

Attachments

This solution has no attachment