ACSLS Error - Incompatible Media With Drive Type, Result Code : 3314

Asset ID:	1-72-1909348.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1909348.1 : ACSLS Error - Incompatible Media With Drive Type, Result Code : 3314

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.3 to 8.3 [Release 7.0 to 8.0]
Information in this document applies to any platform.

Symptoms

Platform and Products
-----------------------
- SL8500 Library FW FRS_8.07
- ACSLS Version 8.3

ERROR
-----------------------
Customer detected mount error from ACSLS server:
ACSLH[0]
2378 N Co_ProcessReponses.C 1 1394
ACS:0;LC/LMU error : Co_4400:st_parse_error;
Error:0430-General procedure error:Incompatible media with drive type
Request : Mount
Unlabled volume
Source : Cell 0,1,4,6,0
Destination : Drive 0,0,1,15

|| ACSLS claims 'Unlabled volume' and 'Incommpatible media with drive type' while 'Mount' action.

|| Check the volume in the problem cell and check drive status..

ACSSA> display cell 0,1,4,6,0
Acs   Lsm   Panel   Row   Column     Status
0     1     4       6     0          full

ACSSA> display volume * -home 0,1,4,6,0
Vol_id    Acs   Lsm   Panel   Row   Column   Pool   Status   Media     Type
TA3079    0     1     4       6     0        0      home     LTO-800G data

ACSSA> q dr 0,0,1,15
Identifier      State      Status     Volume     Type
0,0,1,15        online     available             HP-LTO5

|| Found there is a LTO4 catridge in the slot and the drive type is LTO5, so no compatibility problem here

Changes

Customer imported some cartridges

Cause

From SL8500 Error,Warning logs, found upside-down cartridges ...

Time : 2014-07-08T17:23:04.007
Device Address : 1.0.0.0.0
User :     root
Requester : default
Activity : AuditDaemon
Request Id : -1060201
Level : error
Result Code : 3314
Text : "Cartridge found upside down"
Parameters : address=1,2,-5,1,7 volumeLabel=TA3079L4

Time : 2014-07-08T17:23:54.560
Device Address : 1.0.0.0.0
User :     root
Requester : default
Activity : AuditDaemon
Request Id : -1060201
Level : error
Result Code : 3314
Text : "Cartridge found upside down"
Parameters : address=1,2,-3,1,12 volumeLabel=TA3108L4

|| Customer entered some cartridges with upside-down status.
|| Yes, upside-down LTO cartridges can enter via CAP or manually insert to SL8500 library

|| Refer document 'Automated Tape Library Barcode Label Technical Brief'
   http://docs.oracle.com/cd/E24306_04/en/TT0006D/TT0006D.pdf
    Upside Down Detection
    ---------------------------
      Upside-down detection is based on the read direction of the label and the position of the label within the scan engine’s field of view.

   For LTO and DLT Cartridges
    ---------------------------
      For upside-down LTO and DLT cartridges, the label can be recognized and may be placed into a cartridge slot. However, when the library tries to load the cartridge into a drive, the:
      > Drive does not allow the upside-down cartridge to be inserted,
      > Cartridge is returned to its original slot, and
      > Drive posts a load error message to the host.
      The operator should verify if there is an upside down condition by exporting the cartridge through the CAP.

Solution

List out upside-down cartridges from SL8500 Error,Warning logs first, then use ACSLS to Eject upside-down cartridges from CAP or manually open library door and reseat them correct way.

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