Oracle ZFS Storage Appliance: "The disks contained within the enclosure cannot be used as part of a storage pool" is reported (AK-8003-Y6)

Asset ID:	1-72-1909128.1
Update Date:	2018-01-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1909128.1 : Oracle ZFS Storage Appliance: "The disks contained within the enclosure cannot be used as part of a storage pool" is reported (AK-8003-Y6)

Applies to:

Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun Storage 7110 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun ZFS Backup Appliance - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

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An error is seen in the "maintenance - problems" screen of the BUI with a description like:

Description   The device configuration for JBOD '1137FMD00X' is invalid.
Type   Major Defect
Impact   The disks contained within the enclosure cannot be used as part of a storage pool.
Affected components
100%   1137FMD00X: hc://:chassis-mfg=SUN:chassis-name=SUN-Storage-J4410:chassis-part=unknown:chassis-serial=1137FMD00X:fru-serial=1137FMD00X:fru-part=3753659:fru-revision=3529/ses-enclosure=1 (in service)View component in hardware view
Manufacturer: Sun Microsystems, Inc.
Part name: 3753659
Model number: Sun Disk Shelf (SAS-2)
Serial number: 1137FMD00X
Revision: 3529
Automated response   None.
Recommended action   Correct the configuration to conform to a valid configuration. Data devices found at: 'HDD 0, HDD 1, HDD 2, HDD 3, HDD 4, HDD 6, HDD 7, HDD 8, HDD 9, HDD 10, HDD 11, HDD 12, HDD 13, HDD 14, HDD 15, HDD 16, HDD 17, HDD 18, HDD 19, HDD 20, HDD 21, HDD 22, HDD 23', Log devices found at: '', Cache devices found at: '', Empty bay slots found: 'HDD 5'. Please refer to the customer service manual for valid device configurations. If you are a qualified service person, detailed information on this problem can be found at http://support.oracle.com/msg/AK-8003-Y6

From the CLI

s7420-ftlauder-a:maintenance> problems
s7420-ftlauder-a:maintenance problems> show
Problems:

COMPONENT    DIAGNOSED            TYPE            DESCRIPTION
problem-000 2014-7-18 15:05:37   Major Defect    The device configuration for
                                                  JBOD '1137FMD00X' is invalid.

s7420-ftlauder-a:maintenance problems> select problem-000
s7420-ftlauder-a:maintenance problem-000> show
Properties:
                          uuid = d4f1ab4c-6459-69c7-946c-d2015ff784da
                          code = AK-8003-Y6
                     diagnosed = 2014-7-18 15:05:37
                   phoned_home = never
                      severity = Major
                          type = Defect
                           url = http://support.oracle.com/msg/AK-8003-Y6
                   description = The device configuration for JBOD '1137FMD00X'
                                 is invalid.
                        impact = The disks contained within the enclosure
                                 cannot be used as part of a storage pool.
                      response = None.
                        action = Correct the configuration to conform to a
                                 valid configuration. Data devices found at:
                                 'HDD 0, HDD 1, HDD 2, HDD 3, HDD 4, HDD 6, HDD
                                 7, HDD 8, HDD 9, HDD 10, HDD 11, HDD 12, HDD
                                 13, HDD 14, HDD 15, HDD 16, HDD 17, HDD 18,
                                 HDD 19, HDD 20, HDD 21, HDD 22, HDD 23', Log
                                 devices found at: '', Cache devices found at:
                                 '', Empty bay slots found: 'HDD 5'. Please
                                 refer to the customer service manual for valid
                                 device configurations.

Components:

component-000 100% 1137FMD00X: hc://:chassis-mfg=SUN:chassis-name=SUN-Storage-J4410:chassis-part=unknown:chassis-serial=1137FMD00X:fru-serial=1137FMD00X:fru-part=3753659:fru-revision=3529/ses-enclosure=1 (degraded)
                     Manufacturer: Sun Microsystems, Inc.
                     Part number: 3753659
                     Model: Sun Disk Shelf (SAS-2)
                     Revision: 3529

Changes

Replacing a disk can cause this alert to be generated.

Cause

The root cause of the alert is that a disk has been removed which the system interprets as a misconfigured configuration.

It is entirely possible that the disk removal was due to maintenance action done in another SR or simply system testing.

If that is the case, and you are convinced the alert is benign, then mark the problem as repaired and ignore the SR (it will close on it's own).

NOTE: You may also see this alert where the JBOD contains devices with an unsupported (lower) revision of firmware.
For example, disk shelf containing 200GB SSDs added to a 7420 with an Appliance Release version lower than 2013.1.2.9 (the first to support these devices).

NOTE ALSO: You may also see this alert where the Logzilla configuration within a JBOD is incorrect - DE2 trays should have either 24 HDDs (fully populated),
or 20 HDDs in slots 0-20 and 1 to 4 Logzilla SSDs in slots 20-23, in increasing order.

Ref: http://www.oracle.com/us/products/servers-storage/sun-zfs-storage-family-ds-173238.pdf

Solution

In some cases the disk is indeed faulty and needs to be replaced.

In the case of the alert seen above - under the Symptoms section - check the state of HDD 5 in chassis 1137FMD00X. If is shows Absent or Removed, please take the following action:

Check to see whether or not the disk is physically removed from the system. If it is, either insert it back into the system or replace it, depending on why it was removed.
If it is not physically removed from the system, mark the problem repaired under Maintenance, Problems.
If Problem persists check Maintenance > Hardware and see if the disk is still not showing or marked Absent or Removed.
If the problem persists contact Oracle Support to get the disk replaced.

Attachments

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