CMUL Faulted with Power Issues ( Error Messages 01910d00, 01919220, 018f0001 )

Asset ID:	1-72-1904125.1
Update Date:	2017-09-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1904125.1 : CMUL Faulted with Power Issues ( Error Messages 01910d00, 01919220, 018f0001 )

Applies to:

Fujitsu M10-4S - Version All Versions and later
Fujitsu M10-1 - Version All Versions and later
Fujitsu M10-4 - Version All Versions and later
Sun SPARC Sun OS

Symptoms

Diagnostic codes: 01910d00, 01919220, 018f0001

Sample errors from showlogs error:

Date: Jun 26 15:55:17 HKT 2014
    Code: 80002008-0052020000ff0000ff-018f00010000000000000000
    Status: Alarm                  Occurred: Jun 26 15:55:17.188 HKT 2014
    FRU: /BB#0/CMUL
    Msg: Power-off failure
    Diagnostic Code:
        00000200 00000000 0000
        00000000 00000000 0000
        00000000 00000000 0000
        00202728 52202728 00000010 00000035
        00000000 00000000 0000

Date: Jun 26 15:53:41 HKT 2014
    Code: 40002000-0052020000ff0000ff-01910d000000000000000000
    Status: Warning                Occurred: Jun 26 15:53:41.491 HKT 2014
    FRU: /BB#0/CMUL
    Msg: Voltage out of range error
    Diagnostic Code:
        00000200 00000000 0000
        00000000 00000000 0000
        00000000 00000000 0000
        4e756c6c 436f6d70 6f6e656e 74233237
        00000000 00000000 0000

Date: Jun 26 15:53:34 HKT 2014
    Code: 80002000-0060020000ff0000ff-019192200000000000000000
    Status: Alarm                  Occurred: Jun 26 15:53:34.292 HKT 2014
    FRU: /BB#0/CMUL
    Msg: Insufficient PUMP rotation speed
    Diagnostic Code:
        00000001 00000000 0000
        00000000 00000000 0000
        00000000 00000000 0000
        23323531 39313536 38340000 00000000
        00000000 00000000 0000

Sample errors from showlogs monitor:

Jun 26 15:55:28 xscf Alarm: /BB#0/CMUL:SCF:Power-off failure
Jun 26 15:54:35 xscf Warning: /BB#0/CMUL:SCF:Voltage out of range error
Jun 26 15:54:34 xscf Alarm: /BB#0/CMUL:SCF:Insufficient PUMP rotation speed

Sample showstatus:

* BB#00 Status:Deconfigured;
* CMUL Status:Faulted;
* CPU#0 Status:Deconfigured;
* CPU#1 Status:Deconfigured;
* MEM#00A Status:Deconfigured;
* MEM#01A Status:Deconfigured;
* MEM#02A Status:Deconfigured;
* MEM#03A Status:Deconfigured;
* MEM#04A Status:Deconfigured;
* MEM#05A Status:Deconfigured;
* MEM#06A Status:Deconfigured;
* MEM#07A Status:Deconfigured;
* PSUBP Status:Deconfigured;

Changes

USB DVD device is attached to the USB port and is not powered by an external source.

Cause

The errors can be caused by an external USB DVD drive being powered by the USB port.

This specific drive has a max of 7.5W and the USB 2.0 spec is a max of .5A

Solution

As stated in the "Operation and Administration Guide":
Use a dedicated AC adapter to supply power to the externally connected DVD drive.
The recommended DVD drive and AC adapter is Oracle option 7106761 External USB DVD drive with AC adapter.

References

<NOTE:1534033.1> - M10-power.power-off - A fault occurred when the XSCF tried to turn off power to a DDC
<BUG:19072134> - THREE CMULS REPLACED FOR ERROR 018F0001

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