SDP2 (2.1.1) - Configured Tape Libraries Not Creating Automatic Service Requests (ASR)

Asset ID:	1-72-1903210.1
Update Date:	2017-05-23
Keywords:

Solution Type Problem Resolution Sure

Solution 1903210.1 : SDP2 (2.1.1) - Configured Tape Libraries Not Creating Automatic Service Requests (ASR)

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek SL3000 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

VOP 2.1.1
Virtual Operator Panel

Symptoms

There is an issue that can arise where a specific action can inadvertently delete a necessary configuration file.

In VOP 2.1.1, the action of saving the domain.vop configuration file deletes the snmpConfigFile.txt file.

This file is necessary to be able to process traps and create service requests for each configured library.

(This issue only exists on 2.1.1)

Changes

Saving the domain configuration file in the VOP 2.1.1 GUI.

Cause

In VOP 2.1.1, the action of saving the domain.vop configuration file deletes the snmpConfigFile.txt file. This file is necessary to be able to process traps for each configured library.

Solution

Log into the SDP2 server and check in the /home/sdp2/admin/.mdvop/lib directory

[sdp2admin@hostname]# ls -l /home/sdp2admin/.mdvop/lib/

total 16

-rw-rw-r--. 1 sdp2admin sdp2admin 702 May 5 11:06 registrations.bin

-rw-r--r--. 1 sdp2admin sdp2admin 1445 May 5 16:03 snmpConfigFile.txt

-rw-rw-r--. 1 sdp2admin sdp2admin 2681 May 5 11:06 user_default_settings.properties

If the snmpConfigFile.txt doesn’t exist in the /home/sdp2admin/.mdvop/lib directory, then it is necessary to recreate it using the steps below.

In the VOP Client GUI - Edit Domain configuration screen:

Highlight a library in question and click SNMP-> SNMP Configuration

This will open a new window to allow us to configure the SNMP details for that specific library.

Re-enable the SNMP configuration for that library:

Enter the IP address of the SDP2 server
Check Enable SNMP for this library
Click OK

Repeat this same process for EACH Library configured in SDP2.

The /home/sdp2admin/.mdovp/lib/snmpConfigFile.txt binary file should be recreated properly.

If you use the command strings to display its contents you should see the IP addresses of ALL the libraries listed.

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