The Major Event Log of the Sun Storage 2500 and 6000 Arrays Reports Component Locations as "UNDEFINED"

Asset ID:	1-72-1680743.1
Update Date:	2016-06-12
Keywords:

Solution Type Problem Resolution Sure

Solution 1680743.1 : The Major Event Log of the Sun Storage 2500 and 6000 Arrays Reports Component Locations as "UNDEFINED"

Applies to:

Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

The Major Event Log (MEL) is a file collected when generating a SupportData with Common Array Manager (CAM). Instead of reporting logical locations in the array, they are all showing up as "UNDEFINED". In this example, the log file is not reporting the location of a disk failure. (The log file has been parsed for simplicity.)

Wed Oct 14 13:45:06 MEST 2009 511   Drive spun down - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 512   Drive failure detected - UNDEFINED     Critical
Wed Oct 14 13:45:06 MEST 2009 513   Drive marked failed - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 514   Piece taken out of service - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 515   Piece failed - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 516   Piece taken out of service - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 517   Piece failed - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 518   Piece taken out of service - UNDEFINED
Wed Oct 14 13:45:06 MEST 2009 519   Piece failed - UNDEFINED
Wed Oct 14 13:45:31 MEST 2009 520   Fail drive - UNDEFINED
Wed Oct 14 13:45:31 MEST 2009 521   Drive manually failed - UNDEFINED

Cause

There is a bug in firmware which has been fixed in the following releases.

6000 series arrays running the 07.xx.xx firmware need to be upgraded to 07.60.36.10(bundled with CAM 6.6.0.12) or later. Review the firmware matrix for your respective array type
25xx series arrays running the 07.xx.xx firmware need to be upgraded to 07.35.55.10(bundled with CAM 6.6.0.12) or later.
Arrays running the 06.xx.xx Series firmware need to be upgraded to CAM 6.6 or later.
See <Document 1296274.1> How to Download Common Array Manager (CAM) Software and Patches, for assistance with CAM (and subsequent firmware) upgrades.

Solution

Until such upgrades can be scheduled, use the service command to collect the major event log. The log file will correctly report array locations. For example...

Find the service command in:
Solaris: /opt/SUNWSefms/bin
Windows: c:\Program Files\Sun\Common Array Manager\Component\fms\bin
Linux: /opt/sun/cam/private/fms/bin

# /opt/SUNWsefms/bin/service -d <arrayname> -c save -t mel -p <data location> -o majorEventLog.txt

<arrayname> = The name of the storage array. For example 6140-prod
<data location> = the directory where you will save the file. For example /var/tmp

Thu May 23 05:17:57 EAT 2014 Fail drive, 0/0/0, Drive, Tray.02.Drive.07, Controller in slot B
Thu May 23 05:23:45 EAT 2014 Mark drive removed, 0/0/0, Drive, Tray.02.Drive.07, Controller in slot A
Thu May 23 05:23:45 EAT 2014 Hot swap monitor detected drive removal, 0/0/0, Drive, Tray.02.Drive.07, Controller in slot B
Thu May 23 05:18:05 EAT 2014 Piece replaced, 0/0/0, Drive, Tray.02.Drive.07, Controller in slot B
Thu May 23 05:18:05 EAT 2014 Reconstruction started, 0/0/0, Volume, blade07-blackberry-vol, Controller in slot B

References

<BUG:15592976> - SUNBT6886547 EVENT ENTIRES IN MAJOREVENTLOG.TXT (PART OF SUPPORTDATA) SHOW A COM
<BUG:15610063> - SUNBT6909863 MEL FILLED WITH COMPONENT LOCATION: UNDEFINED

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