ACSLS - Drives Are Offline with "No drive installed at address" and "STATUS_CONFIGURATION

Asset ID:	1-72-1674695.1
Update Date:	2017-03-21
Keywords:

Solution Type Problem Resolution Sure

Solution 1674695.1 : ACSLS - Drives Are Offline with "No drive installed at address" and "STATUS_CONFIGURATION_ERROR" Errors

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.0 to 8.3 [Release 7.0 to 8.0]
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Drives are switched to offline and unable to come online. Getting hardware errors:

ACSSA> vary drive 0,0,1,4 online
2014-05-15 10:56:22 0 drive 0, 0, 1, 4 reported a hardware error.
Vary: Vary failed, Library configuration error.
ACSSA> 2014-05-15 10:56:22 30753 Library configuration error.
2014-05-15 10:56:24 0 drive 0, 0, 1, 4 reported a hardware error.
2014-05-15 10:56:24 0 Library configuration error.

The acsss_event.log shows "No drive intalled at address" errors:
---

2014-05-15 10:56:22 ACSSA[0]:
2469 E sa_demux.c 1 296
drive 0, 0, 1, 4 reported a hardware error.

2014-05-15 10:56:22 ACSSA[30753]:
1422 N sa_demux.c 1 296
Library configuration error.

2014-05-15 10:56:23 ACSLM[0]:
41 N lm_wait_proc.c 1 460
lm_wait_proc: Unexpected exit status STATUS_CONFIGURATION_ERROR from command
VARY detected

2014-05-15 10:56:24 ACSLH[0]:
2377 N Co_ProcessResponses.C 1 589
ACS: 0; LMU error: Co_4400:st_parse_error:
Request: Transport Serial Number
Error: 0971 - LSM logical error: No drive installed at address

The drives below are in offline mode :
0, 0, 1, 3 offline available T9940B
0, 0, 1, 4 offline available T9940B
0, 0, 1, 7 offline available T9940B
0, 0, 1, 8 offline available T9940B
0, 0, 1,11 offline available T9940B
0, 0, 1,12 offline available T9940B
0, 1, 1, 4 offline available T9940B
0, 1, 1, 6 offline available T9940B
0, 1, 1, 7 offline available T9940B
0, 1, 1, 8 offline available T9940B
0, 1, 1,11 offline available T9940B
0, 1, 1,12 offline available T9940B
0, 7, 1, 8 offline available T9940B
0, 4, 1,11 offline available T9940B
0, 3, 1, 5 offline in use T9940B

During ACSLS start up, the drives listed above were showing "Configuration failed to verify" errors:

---
2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1, 3: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1, 4: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1, 7: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1, 8: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1,11: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 0, 1,12: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1, 4: Configuration failed to verify

2014-04-12 12:10:30 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1, 6: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1, 7: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1, 8: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1,11: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 1, 1,12: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 3, 1, 5: Configuration failed to verify

2014-04-12 12:10:32 RECOVERY[0]:
83 N re_verf_drv.c 1 413
re_verf_drv: Drive 0, 4, 1,11: Configuration failed to verify

The library Error Warn Info Event log shows "Drive not found" errors.
---
  Time : 2014-05-15T11:28:36.915
  Device Address : 1.0.0.0.0
  User : root
  Requester : hli0
  Activity : queryDrive
  Request Id : 13913110
  Level : error
  Result Code : 1216
  Text : "Drive not found - getDrive drive null"
  Parameters : drive=0,1,3,-1


  Time : 2014-05-15T11:28:39.515
  Device Address : 1.0.0.0.0
  User : root
  Requester : hli0
  Activity : queryDrive
  Request Id : 13913130
  Level : error
  Result Code : 1216
  Text : "Drive not found - getDrive drive null"
  Parameters : drive=0,1,3,-1


  Time : 2014-05-15T11:29:31.585
  Device Address : 1.0.0.0.0
  User : root
  Requester : hli0
  Activity : queryDrive
  Request Id : 13913150
  Level : error
  Result Code : 1216
  Text : "Drive not found - getDrive drive null"
  Parameters : drive=0,1,4,-1

...

Changes

Drives were removed from the library about a month ago.

Cause

The drives with "offline" status have been removed from the library.
However, ACSLS was never updated with the configuration change.

Solution

Update the ACSLS drive configuration database by running:
$ config drives

For example, if these drives were removed, run 'config drives' for each drive's panel ID:
0, 1, 1,11 offline available T9940B
0, 1, 1,12 offline available T9940B
0, 7, 1, 8 offline available T9940B
0, 4, 1,11 offline available T9940B
0, 3, 1, 5 offline in use T9940B

$ config drives 0,1,1
$ config drives 0,7,1
$ config drives 0,4,1
$ config drives 0,3,1

Attachments

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