KMA: Drives failing to get keys

Asset ID:	1-72-1667311.1
Update Date:	2016-05-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1667311.1 : KMA: Drives failing to get keys

Applies to:

Oracle Key Manager - Version 2.0.0 to 3.0 [Release 2.0 to 3.0]
Information in this document applies to any platform.
Each node in the KMS cluster has been rebooted but the backup application still getting I/O errors at tape mount.

Symptoms

Problem was the tape drives were not able to communicate with the KMA.

Changes

No changes in environment.

Cause

Tape drives network connections were hung, not communicating with KMA.

Solution

Enable Support account on KMA, ssh to KMA and log in with support account. Attempted to ping the tape drives, no response from tape drives.

Use VOP to log in into the drives and reset the drive.

Test the connection to the drive by pinging them from the KMA.

Solution: Rebooting the KMA fixed the issue.

References

<NOTE:1019656.1> - OKM - How to Correctly Shutdown and Reboot a KMA

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