Sun ZFS Storage 7320
 
Enterprise Manager Ops Center
 
Sun Storage 7210 Unified Storage System
 
Oracle ZFS Storage ZS3-BA
 
Oracle ZFS Storage Appliance Racked System ZS4-4
 
Oracle ZFS Storage ZS5-4
 
Oracle ZFS Storage ZS3-2
 
Oracle ZFS Storage ZS3-4
 
Sun Storage 7410 Unified Storage System
 
Sun ZFS Storage 7420
 
Oracle ZFS Storage ZS5-2
 
Sun Storage 7310 Unified Storage System
 
Oracle ZFS Storage ZS4-4
 
Sun Storage 7110 Unified Storage System
 
Sun ZFS Storage 7120
 

PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: 7xxx NAS
 

In this Document

Symptoms

Changes

Cause

Solution

Troubleshooting Steps

Verifying Credentials

(Re)creating EM Monitoring Template

Creating A New Template

If  You Are Replacing An Existing Template

References

Created from <SR 3-8804145661>

Applies to:

Symptoms

• Enterprise Manager reports error "Cannot monitor target. Incorrect Credentials."
• ZFS Storage Appliance see the ssh log such as below in debug.sys.
• The symptom goes away when you update oracle_agent password from Enterprise Manager, however it comes back in a few days to a week.

Changes

 None

Cause

 The Enterprise Manager monitoring template was either stale for the version of software you have or corrupted.

Solution

• Recreate Enterprise Manager monitoring template and enter the correct password to oracle_agent user.]
• Make sure you have the latest version of the plug-in.
• In order to verify if your ZFS Storage Appliance is responding and you are entering correct password, the below troubleshooting steps are helpful.

Troubleshooting Steps

1. Refer to the Doc ID 1609846.1  Enterprise Manager reports "Cannot monitor target. Incorrect Credentials" in Incidents and Problems for the ZFS Storage Appliance Target  to verify your oracle_agent user is set up in the way it should be set up.
2. Make sure if you have the laste version of the plug in.  If not, upgrade.
   The latest version of plug-in can be found at:  http://www.oracle.com/technetwork/oem/grid-control/downloads/zfs-storage-plugin-487867.html  or EM Self-upgdate. 
3. Verify if we have correct credentials by following below steps described in "Verifying Credentials" section.
4. Recreate the EM template by following the steps in "(Re)create EM Template" section.

Verifying Credentials

2) Please run the following command.  If it does not run, check your Java Runtime version to conform the requirement by the Enterprise Manager.
 

3) The command above will wait for your input.  Type the followings and press CTRL+D twice.
 

 
4) Wait for a few minutes.  If the result is login denied, it means the credential information is wrong.  It is likely that you specified the same wrong password at the time you added the ZFSSA as a monitoring target to EM.

    If the password contains special characters, quote the password with single quotes (').  If you have the correct credentials, you see something like below.

 
5)  Another command we can use to verify the credential is as in the sample run log below.  This runs a workflow for EM monitoring on ZFSSA and retrieve result from that workflow.
 

 (Re)creating EM Monitoring Template

Creating A New Template

1. From the OCC login screen, drop down Enterprise-> Monitoring->Monitoring Templates
2. Click the "Create" button (or click "Create Like" if you already have a template you want to use as a base.)
3. On the "Create Monitoring Template: Copy Monitoring Settings" screen, click "Target Type" and select target type “Oracle ZFS Storage Appliance".  Then click "Continue".
4. Give the template a name/description. IMPORTANT: If you want this to become the default for all ZFS Appliances, check the box that says "Make this the default template for this target type."
5. Click the "Metric Thresholds" tab and change the thresholds you want to change.  You can add and remove metrics from the template, also.
6. Click "Continue" to see all thresholds. After making changes, click "OK".  The template will be created.
7. You are returned to the "Monitoring Templates" screen, and your template should appear.  Click the radio button under "Select" and then click "Apply".
8. Select between the two Apply Options: "Template will completely replace all metric settings in the target." or "Template will only override metrics that are common to both template and target." As you can see, you could create a template that had only one metric,  and if you apply that with "Template will only override metrics that are common to both template and target.", the template only applies to that one metric, while the others are unmodified.
9. Click "Add" and select the targets to which you want the template to apply, then click "Select".
10. Now you must select again the targets on the "Apply Monitoring Template" page.  Select and then click OK.
11. The template is now applied to the targets you selected.

If  You Are Replacing An Existing Template

Please follow the steps below if you are replacing an existing template.

1. From the OCC login screen, drop down Enterprise-> Monitoring->Monitoring Templates
2. Search for the existing template by selecting Target Type as “Oracle ZFS Storage Appliance”.  If you don’t find one, try using “Sun ZFS Storage Appliance”.
3. Select the template. It should say at the bottom: Default Template for a target type.  This template will be applied automatically to newly discovered targets in Enterprise Manager.
4. Click “Create” Button.
5. On the "Create Monitoring Template: Copy Monitoring Settings" screen, click "Target Type" and select target type “Oracle ZFS Storage Appliance". Then click "Continue”.
6. Give the template a **New** name/description.
   IMPORTANT: If you want this to become the default for all ZFS Appliances, check the box that says “Replace TemplateNameHere as  default template for this target type."
7. Click OK
8. It should say “Template will completely replace all metric settings in the target”.
9. In the Main page you will see the new template is marked as a default template.  If you look at the screen, oracle-Test3 is marked as the default template.

References

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