T10000C / SAMFS - Multiple Volumes Being Marked as 'System Error: Load Error: No Space Left on Device'

Asset ID:	1-72-1663152.1
Update Date:	2017-05-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1663152.1 : T10000C / SAMFS - Multiple Volumes Being Marked as 'System Error: Load Error: No Space Left on Device'

Applies to:

StorageTek T10000C Tape Drive - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

SAMFS
T10000C

Symptoms

Multiple volumes are being marked as 'System error: Load error: No space left on device' and archiving is failing. Tapes not mounting on multiple devices.

Customer claims that no tapes can be loaded to drives.

SAMFS Errors:-

Error: Positioning error to 0x45e229
2014/04/08 07:29:37 0000 [1988:40] cdb - 2b 00 00 00 45 e2
2014/04/08 07:29:37 0000 [1988:40] 29 00 00 00 00 00
2014/04/08 07:29:37 0000 [1988:40] sense - 70 00 04 00 00 00 00 12 00 00
2014/04/08 07:29:37 0000 [1988:40] 00 00 15 01 00 00 00 00 55 0c
2014/04/08 07:29:37 3037 [1988:40] System error: Skip to EOD failed, trying recovery: I/O error
2014/04/08 07:29:37 3235 [1988:40] System error: Skip to EOM fails: I/O error
2014/04/08 07:29:37 3160 [1988:40] Error: Unable to find EOF at position 0x45e20d
2014/04/08 07:29:37 3044 [1988:40] Error: Bad medium
2014/04/08 07:29:37 1058 [1988:40] System error: Load error: No space left on device
2014/04/08 07:39:01 12007 [1988:10] TapeAlert ver=5 eq=233 type=1 seq=3479 len=50 flags=0x0000000000000014 vsn=IM0106
2014/04/08 07:40:54 3236 [1988:10] Unloaded vsn: IM0106, slot: 4

FSC 495E and 3337 (amongst others) reported in the Error, Warn and Information log for the library.

FSC495E, FSC3337

Changes

None

Cause

EWI logs and FE visit determined that the 'tape load limit' had been set falsely on the tapes due to a faulty drive. The tapes were therefore unable to be read on any drive. In this instance 4 tapes were affected but the drive could affect many more if not resolved in a hurry.
Recycle of SAMFS and replacement of the drive resolved the issue

Solution

Run diagnostics to the drive. Replace.

Within SAMFS change tape load limit for affected volumes.

Recycle SAMFS (this may not be strictly necessary).

References

<NOTE:1014247.1> - How to Collect Statistical and Error Logs From 9840, 9940 or T10000 Tape Drive Using VOP:ATR:1014247.1:1

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