Sun Fire[TM] 4800, 4810, 6800, E4900, E6900: Unable to power on power supplies (PS) and fans (FT) in the platform

Asset ID:	1-72-1638658.1
Update Date:	2017-10-18
Keywords:

Solution Type Problem Resolution Sure

Solution 1638658.1 : Sun Fire[TM] 4800, 4810, 6800, E4900, E6900: Unable to power on power supplies (PS) and fans (FT) in the platform

Applies to:

Sun Fire E4900 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire E6900 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 6800 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 4800 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 4810 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

The system complains about unknown and/or unrecognized power supplies and fans.

The system fails to power on with messages about insufficient cooling and power.

Mar 19 15:33:02 E4900 Platform.SC: WARNING: PS0 is not supported in this chassis because non-A184 or unrecognized power supplies have been detected.
Mar 19 15:33:02 E4900 Platform.SC: Please upgrade PS0 to A184 type.
Mar 19 15:33:02 E4900 Platform.SC: Please upgrade PS1 to A184 type.
Mar 19 15:33:02 E4900 Platform.SC: Please upgrade PS2 to A184 type.
Mar 19 15:33:06 E4900 Platform.SC: Clock failover enabled.
Mar 19 15:33:16 E4900 Platform.SC: WARNING: FT0 is not supported in this chassis because non-A184 or unrecognized power supplies have been detected.
Mar 19 15:33:16 E4900 Platform.SC: Please upgrade PS0 to A184 type.
Mar 19 15:33:16 E4900 Platform.SC: Please upgrade PS1 to A184 type.
Mar 19 15:33:16 E4900 Platform.SC: Please upgrade PS2 to A184 type.
Mar 19 15:33:28 E4900 Platform.SC: WARNING: FT0 is not supported in this chassis because non-A184 or unrecognized power supplies have been detected.
Mar 19 15:33:28 E4900 Platform.SC: Please upgrade PS0 to A184 type.
Mar 19 15:33:28 E4900 Platform.SC: Please upgrade PS1 to A184 type.
Mar 19 15:33:28 E4900 Platform.SC: Please upgrade PS2 to A184 type.
Mar 19 15:33:29 E4900 Platform.SC: WARNING: FT2 is not supported in this chassis because non-A184 or unrecognized power supplies have been detected.
Mar 19 15:33:29 E4900 Platform.SC: Please upgrade PS0 to A184 type.
Mar 19 15:33:29 E4900 Platform.SC: Please upgrade PS1 to A184 type.
Mar 19 15:33:29 E4900 Platform.SC: Please upgrade PS2 to A184 type.
Mar 19 15:33:29 E4900 Platform.SC: FT0, fan speed, Low (4,1)
Mar 19 15:33:29 E4900 Platform.SC: FT0, hotplug status, FT0, module inserted (9,17)
Mar 19 15:33:41 E4900 Platform.SC: WARNING: FT2 is not supported in this chassis because non-A184 or unrecognized power supplies have been detected.
Mar 19 15:33:41 E4900 Platform.SC: Please upgrade PS0 to A184 type.
Mar 19 15:33:41 E4900 Platform.SC: Please upgrade PS1 to A184 type.
Mar 19 15:33:41 E4900 Platform.SC: Please upgrade PS2 to A184 type.
Mar 19 15:33:41 E4900 Platform.SC: WARNING: Insufficient system cooling

Cause

The system in this example is a Sun Fire E4900. But the ID board shows as a E6900 system.

This will create confusion for the system controllers as they are expecting the system to be, in this case a Sun Fire E6900,

but it has the components of a Sun Fire E4900 installed.

E4900:SC> showboards

Slot Pwr Component Type State Status Domain
---- --- -------------- ----- ------ ------
SSC0 On System Controller V2 Main Passed -
SSC1 On Present Spare - -
ID0 On Sun Fire E6900 Centerplane - OK - <<<<<<< Wrong model of ID board
PS0 Off A185 Power Supply - OK -
PS1 Off A185 Power Supply - OK -
PS2 Off A185 Power Supply - OK -
FT0 Off No Grid Power - - -
FT2 Off No Grid Power - - -
RP0 Off No Grid Power - - -
RP2 Off No Grid Power - - -
/N0/SB0 Off No Grid Power Assigned - A
/N0/SB2 Off No Grid Power Assigned - A
/N0/SB4 Off No Grid Power Assigned - A
/N0/IB6 Off No Grid Power Assigned - A
/N0/IB8 Off No Grid Power Assigned - A

Solution

Contact your local Oracle Support Hub and log a service request to rectify the problem by replacing the ID board with the correct model so programming and the

correct component data base can be loaded.

For contact details about how to reach your local Oracle Support,

Please see : http://www.oracle.com/us/support/contact-068555.html

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in an appropriate
My Oracle Support Community - Oracle Sun Technologies Community.

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