Sun Storage 7000 Unified Storage System: 7310 Array Will Not Boot

Asset ID:	1-72-1635390.1
Update Date:	2014-05-13
Keywords:

Solution Type Problem Resolution Sure

Solution 1635390.1 : Sun Storage 7000 Unified Storage System: 7310 Array Will Not Boot

Applies to:

Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

After poweroff of array subsequent poweron boot displayed the following messages:

WARNING: Could not find expander device.
Error encountered during stage4.
Configuration information maybe invalid.
Rollback from GRUB menu.
Contact your authorized support resource.

Then the array dropped to the bash prompt.

Monitoring the serial port during a power cycle event shows no service processor boot messages.

There is no net management connectivity.

Cause

It was found that the service processor was faulty.

The system bios could not obtain the needed configuration information from the service processor.

Solution

The motherboard was replaced as the service processor is on the motherboard with the replacement process followed.

Array booted ok after motherboard replaced.

References

<NOTE:1400710.1> - Sun ZFS Storage Appliance: How to perform SP reset from BUI/CLI

Attachments

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