Oracle Key Manager (OKM) - KMA Took A Power Hit and is Not Responding and Will Not Reboot

Asset ID:	1-72-1634103.1
Update Date:	2018-04-09
Keywords:

Solution Type Problem Resolution Sure

Solution 1634103.1 : Oracle Key Manager (OKM) - KMA Took A Power Hit and is Not Responding and Will Not Reboot

Applies to:

Oracle Key Manager - Version 2.1 to 3.0 [Release 2.0 to 3.0]
Information in this document applies to any platform.

Symptoms

Unable to unlock the KMA

Graceful shutdown of the KMA from the ELOM does not work

Cannot get the KMA to reboot from the OKM Console

The KMA took a power hit

system messages log shows these errors:

--------------------
Feb 25 16:00:48 medkma4 g7575DC17A71CB7A300000000002F6EDA 7575DC17A71CB7A3 xxxkma4 System Messages Medium Term Retention Core Security Operation Cryptographic Service Provider Error
Error 000043000024 2014-02-27 15:26:09.951009+00 Error Code = 5 Reboot the KMA
enunix: [ID 246487 kern.warning] WARNING: mca0: crypto job timeout
Feb 25 16:01:18 xxxkma4 genunix: [ID 276822 kern.warning] WARNING: mca0: Device control command timed out.
Feb 25 16:01:18 xxxkma4 genunix: [ID 301846 kern.warning] WARNING: mca0: Reset preparation timeout.
Feb 25 16:01:28 xxxkma4 genunix: [ID 276822 kern.warning] WARNING: mca0: Device control command timed out.
Feb 25 16:01:28 xxxkma4 genunix: [ID 199231 kern.warning] WARNING: mca0: Reset shutdown timeout.
Feb 25 16:01:28 xxxkma4 genunix: [ID 272041 kern.notice] NOTICE: mca0: Resetting board...
Feb 25 16:03:03 xxxkma4 genunix: [ID 626376 kern.notice] NOTICE: mca0: Timed out waiting for IPOST, attempting to reset device
Feb 25 16:03:03 xxxkma4 genunix: [ID 272041 kern.notice] NOTICE: mca0: Resetting board...
Feb 25 16:04:38 xxxkma4 genunix: [ID 233645 kern.warning] WARNING: mca0: FMA> Timed out waiting for IPOST
====================================================================

sca6000info.txt shows the card is "Uninitialized":

-------------------
Listing SCA devices, command line is: /usr/sbin/scadiag -l mca0
Device mca0
State : Online
Status: Uninitialized

Changes

There was a power outage in the data center

Cause

System messages file points to an SCA6000 card issue

Solution

Open a field task and have the field engineer replace the SCA6000 card.

How to replace SCA6000 crypto card in Oracle Key Manager KMA system (Doc ID 1492783.1)

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